Sixty is looking for a Support Manager in Bergen

Support Manager
Frist utløpt

Work description

As our company transforms from project driven to product based delivery and our customer base is growing rapidly, we are looking for a Support Manager to build and lead a team that can provide technical customer support for our licensed product line - used by our customers around the world. Our challenge is
  • to build a scalable 24/7 support organisation,
  • to create a knowledge base to enable customers and partners to find answers and solutions without involving direct support,
  • to involve local partners/teams into the support structure, if needed.
You position will be part of Sixty's Operational Department, reporting to the VP Delivery and our COO.

Essential Qualifications
  • At least 5 years experience from customer interaction with a record of excellent service standards and customer satisfaction
  • At least 3 years experience as team manager in a support center or similar position
  • Excellent communication and team leading skills
  • Good experience with staff training, initial and ongoing
  • Experience with support for IT and software projects and/or product
  • Good technical understanding and skills to share knowledge between you and our Technical Team
  • Fluent English spoken and in writing

Bonus Qualifications
  • Experience of managing departmental budget
  • Experience of recruiting to a support center
  • Experience of managing an outsourced team
  • Multinational and diverse cultural experience

Personal attributes

  • Excited by challenges of joining an innovative company in rapid growth
  • Ready to present your recommendations for how to build the team, and have inspiration and ideas on how to proceed
  • A realistic and practical person who gets things done
  • Able to assess the needs and make a plan for getting us to the next stage
  • Able to motivate your team and keep them happy and well running once established. Your team will like and respect you, and enjoy having you as their manager
  • Someone we will enjoy having as a colleague, you will make a positive contribution both as a manager and as a person

We offer

  • Exciting opportunities to build your own team and shape its processes and performance
  • Competitive salary
  • Flexible work hours
  • A great work environment with highly skilled and incredibly friendly colleagues

Your application will be treated confidentially.

Om arbeidsgiveren

Here at Sixty we are disrupting the way TV has traditionally been watched, and also produced. We know that people still want to relax, escape, be enlightened and entertained, but that they also crave freedom of choice, to explore, to play, to interact and communicate. At Sixty we deliver game-changing products and services that enable media companies worldwide to enhance and innovate their TV solutions to meet the expectations of tomorrow. Sixty delivers cutting edge TV design, digital product development and unique know-how to leading vendors in the media industry.

And we do it with style and laughter.

C.Sundt Gate 37,
5004 Bergen
Medie- og innholdsproduksjon


Support Center, IT, Staff Training, Software Projects, Customer Interaction

Rapporter annonse

Sist endret
28. feb 2019 13:24

Spørsmål om stillingen

Lene Sneen-Aarlie
971 69 112
Sondre Flaten Skoglund
479 12 200
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C.Sundt Gate 37, 5004 Bergen

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Rapporter annonse

Sist endret
28. feb 2019 13:24