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We have an exciting new project in the Xerox Shared Service Centre in Dublin and we are looking for Norwegian Language speaking to join our friendly Service Desk team as soon as possible. As an Account Support Associate, you will be the first point of contact for customers and will provide the best and most cost effective solution to the Xerox end customer.

The roles will suit enthusiastic candidates with customer service experience and a willingness to learn and develop. 

Main Responsibilities:

• Act as the primary country contact for customers on all escalations
• Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
• Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
• Facilitate or escalate customer issues and complaints, both internally and externally
• Co-ordinate all consumable calls in order to enable dispatch of Xerox & Multi-vendor consumables to customers
• Co-ordinate all Break/Fix calls in order to enable dispatch of Xerox & Multi-vendor engineers to customers
• Liaise with Various Helpdesks, Xerox and Third Party Service Providers escalating through these avenues to close
• Flexibility to take on additional tasks as directed by Team Lead
• Validate Customer details and requirements on data entry, categorize and deal with appropriately
• Maintain accurate database information
• Obtain call closures details on all dispatched calls

• High School Diploma / (GED) / Secondary School GCSE or equivalent  Leaving Certificate
• Knowledge of Computers and basic understanding of Networks, with an excellent knowledge of MS Office
• Proven record of delivery of excellent customer service with a minimum 6 months experience in multi-cultural customer service Call Centre environment
• Effective interactive skills and ability to work as part of a team
• Fluency in English and Norwegian
• Willing to assume responsibility for customer problems
• Able to maintain and project a helpful and courteous attitude in any circumstances
• Resilient under pressure and adaptable to unseen work demands
• Flexible attitude towards working patterns including early starts, & Bank Holidays