NOC Technical Support Engineer

Introduction

Telenor Maritime (former Maritime Communications Partner) is the mobile operator at sea. We are marine communication specialist, providing global mobile coverage, internet and backhaul for the offshore and fishing industry, cruise ships and ferries. Telenor Maritime offices are located in Arendal, Bergen, Stavanger (Norway), Stockholm (Sweden) and Ft. Lauderdale, (FL) USA. Telenor Maritime is a part of Telenor ASA, one of the world?s major mobile operators. Through Telenor, we have access to a broad range of competence and resources to market, product, innovation and content development. We enable the best mobile experience at sea.

In Telenor Maritime we are passionate. When we empower our people, we see business results. Our employees are the key reason why we constantly develop how we work, set new market standards, and how we better respond to our customers? needs. We believe in creating a work environment based on openness, flexibility and transparency. Our employees perform best when they enjoy the benefits that communication technology allows.

Telenor Maritime has established a joint Network Operations Centre (NOC) in Stavanger to support our customers. As a result of increasing sales and number of installations, we are now looking for a person to take on the role as our new NOC Technical Support Engineer.

Job Description

The NOC serves and operates ?the remote end? of Telenor Maritime?s mobile, wireless and satellite products within the Cruise, Ferry, Fishery and Offshore markets. The NOC's primary objectives are to secure service level agreements (SLA) and to ensure a high quality end-user experience.

The NOC Technical support engineer will have varied tasks involving all Telenor Maritime?s services, and be responsible for pro-active monitoring via Telenor Maritime?s operational systems, alarm handling and first line technical customer support. This will demand flexibility, the ability to handle different tasks simultaneously and participation in the NOC 24/7 rotation schedule. Working rotating hours/day/weekend shift will be required. Work flexibility is required and you must be willing to work off-hours/days in support of critical programs, customers or other incidents deemed critical by management.

Are you ready for the challenge? Then we would like to hear from you!

Key responsibilities

• Alarm handling
• Pro-active system monitoring
• Trouble shooting and incident resolution and recovery
• Handle customer calls, ticket creation/categorization/prioritization and provide first level resolutions
• Escalation to respective 2nd line support group
• Network and service supervision
• Customer support and customer relation building
• Participation in rotation scheme (24/7)
• Comply with the Telenor Way and Telenor Mangement System
• Report on relevant working goals

Desired skills and experience

• Background from Telecommunications or Information technology industry
• It is preferable to have experience and competence within several of the following areas:
  • Ericsson GSM, WCDMA, LTE equipment
  • VSAT equipment
  • IP networks
  • WiFi
  • Linux
• Troubleshooting skills on desktop, applications, VPN connectivity, dial up, wireless routers and using remote control tools
• Experience from network operations
• Willing to work in a 24/7 rotation environment
• Ability to work in a team across all levels of the organization
• Excellent communications skills to handle global customers in English, Norwegian and other languages
• The applicant must speak a Scandinavian language fluently

Qualifications

• Bachelor in telecom, IP-networks, information technology or similar
• Experience from similar work can substitute for formal education
• Practical and technical competency to participate in daily routines
• Related experience and training from technical customer support and/or network operation

Miscellaneous info

• Travel: Some travelling must be expected

We offer

• Exciting, demanding and varied tasks in a fast growing telco within the Telenor Group
• On the job and external training
• Competitive salary
• Pension and insurance

Other info:

• Job location: Badehusgata 37, 4014 Stavanger
• Deadline for application: 24th August 2017
• Contact info:

Sumana Biswas, Talent Researcher, (+47) 482 80 850

Erling Holmslet, Manager Network Operations Centre (NOC), (+47) 959 89 598

• We conduct background checks on all relevant candidates with Semac AS
• The application must be written in Norwegian or a Scandinavian language only.

About Telenor Group

Telenor Group is one of the world?s major mobile operators, with reported revenues of NOK 131 billion in 2016. We keep 214 million mobile subscribers connected in 13 markets across Scandinavia, Central Eastern Europe, and Asia. Our 36,000 employees are committed to responsible business conduct and being our customers? favourite partner in digital life. Connecting the world has been Telenor?s domain for more than 160 years, and we are driven by a singular vision: to empower societies.