IT Service Desk Manager

IT Service Desk Manager

Odfjell Technology delivers safe, efficient, and sustainable solutions that save time, cost, and reduce carbon emissions for our clients. Our people connect 50 years of industry experience with the technology of tomorrow. With projects in more than 20 countries we are looking for talented people who can help us overcome the today's challenges and realise the opportunities ahead.

IT Service Desk Manager
At Odfjell Technology, the IT department is the engine behind global collaboration and innovation. We deliver a robust and modern IT infrastructure that connects Odfjell Drilling, Odfjell Technology and Odfjell Oceanwind - approximately 4,500 users in more than 15 countries and on 9 offshore rigs - as well as interfaces with customer and supplier networks.

We are looking for a Service Desk Manager to lead and further develop Odfjell's global IT Service Desk function. The role will be an important technical hub between the business and the IT/GBS function. The role is responsible for operational delivery, structure and continuous improvement of our global Service Desk.

The Service Desk Manager owns the global intake model (Single Point of Contact - SPOC) and ensures effective coordination of incidents and changes, as well as service quality, transparency and operational discipline.
The position is based in Bergen, Norway.

Main responsibilities
- Lead and develop the global IT Service Desk team. Own and continuously improve the global Single Point of Contact (SPOC) model.
- Ensure efficient handling of service requests, incident management and coordination of change requests in accordance with established governance principles.
- Drive SLA follow-up and ensure transparent service reporting.
- Define, monitor and improve operational KPIs and dashboards.
- Improve workflows, prioritisation logic and escalation procedures.
- Identify recurring issues and drive structured follow-up through Problem Management.
- Contribute operationally with hands-on support.
- Ensure visibility of the IT equipment lifecycle and coordinate procurement processes.

Competence requirements
- Bachelor's or master's degree in IT or equivalent
- Minimum 7 years of experience
- Leadership experience within IT Service Management or similar operational roles.
- Experience leading distributed or global teams.
- Good understanding of modern IT infrastructure environments.
- Knowledge of ITSM practices and frameworks (ITIL certification is an advantage).
- Experience with the Microsoft 365 platform and its adoption.
- Practical experience with technical IT support or a similar operational IT role.
- Understanding of security principles, including identity and endpoint management.
- Excellent written and verbal communication skills in Norwegian and English.
- Some international travel should be expected.

PERSONAL QUALITIES:
Structured and results-oriented
Independent, with strong execution ability
Strong communication and relationship-building skills

Why you should join our team

The Odfjell group recognises that the shift to renewable energy requires a new way of thinking. By leveraging diverse, cross-functional teams we drive innovation, sustainability, and technological improvements across the business. Our people are at the heart of what we do to drive change as we continue to shape and grow the business.

We strive to create a satisfying and motivating workplace for our employees and an arena for sharing experiences with a focus on ongoing learning and development. Our employees report high levels of empowerment, open dialogue, and trust.

We believe that diversity and inclusion are pre-conditions to succeed in a global marketplace. We believe our company values should be reflected in the everyday behaviour of our leaders and employees alike.

We offer:

• Learning and development support
• Collaborative, diverse, and inclusive working environment
• Part of a global company with opportunities for growth and development.
• Competitive compensation and benefits including paid time-off, insurances and retirement
• Flexible home office opportunities

We live our core values - creative, competent, result oriented, committed - while always being safety conscious.


We use Semac background checks in our recruitment process.