CFO | Driving Performance and Strategic Value Creation

Questback is a Nordic B2B SaaS company with a strong position in customer and employee feedback solutions. The company operates a subscription-based business model with a broad customer base across the Nordics and selected European markets.

Questback is entering an important phase focused on strengthening operational performance and supporting future strategic options. The company operates under active financial ownership, placing clear demands on discipline, business acumen, and board-level communication.

About the role

The CFO will be a key member of the management team with overall responsibility for the finance function. The role involves improving financial planning and reporting, and ensuring the company has the insight and discipline required to execute its strategy. Beyond finance, the CFO is expected to translate data into actionable insights, challenge the organisation constructively, and help management make better decisions. The role requires someone who can operate both strategically and hands-on in a relatively lean organisation. The role is based in Oslo, with regular interaction across Questback’s Nordic and European organisation.

Key responsibilities

• Own the finance function and ensure high-quality financial reporting, budgeting, forecasting, cash flow management, and compliance

• Strengthen predictability and transparency around ARR, revenue development, cash EBITDA, working capital, and cash flow

• Improve reporting on core SaaS metrics, including ARR, NRR, GRR, expansion, contraction, and customer profitability

• Act as a strong business partner to the management team: challenge assumptions, identify performance gaps, and connect strategy to financial plans

• Prepare material for board and investor discussions, and communicate clearly with financially sophisticated stakeholders

• Support selective M&A activities, including financial analysis, valuation, due diligence, and integration planning

Background

• Strong finance leadership experience, ideally as CFO, Head of Finance, Finance Director, or equivalent

• Experience from B2B SaaS, software, subscription, or recurring revenue businesses

• Solid understanding of ARR, churn, NRR, GRR, revenue recognition, and SaaS unit economics

• Experience working with boards, owners, investors, or lenders

• Strong analytical capability and ability to translate data into actionable business insights

Preferred experience

• Experience from PE-backed, debt-funded, or investor-owned companies

• Experience with M&A, including due diligence, valuation, and post-acquisition tracking

• Experience from companies strengthening financial leadership, performance management, or preparing for future strategic options.

• Experience with international operations, preferably across the Nordics and Europe

• Experience improving finance systems, reporting structures, and management dashboards

You are

You are business-oriented and pragmatic, with an analytical and fact-based approach. You communicate clearly and credibly with boards, owners, and investors, and challenge constructively without creating unnecessary friction. You are hands-on and willing to go into detail when required, while bringing the maturity and perspective needed in an investor-owned business. Low ego, high integrity.

We offer

A commercially important role with real impact, as CFO you will be a key voice in shaping the direction of the business, not just reporting on it. You will work closely with an engaged ownership structure and a management team focused on execution and results. Questback offers competitive, market-based compensation and centrally located offices in Oslo.