Exciting Opportunity: Customer Service Representative, Stjernøy Cluster

Role Purpose 

Within the Customer Service Team located in Alta, this role is responsible for ensuring that he/she works to the agreed departmental processes to provide excellent customer service whilst still complying with local regulations. The role is also responsible for organizing the receipt and processing of orders, ensuring that customer requirements are met, and providing compliant documentation, hereunder handle and ensure the correct workflow of external complaints. The Customer Service Representative will also be giving commercial support to both customers and sales managers in e.g. handling offers and ensuring information flows and be responsible for the logistics activities towards customers and between sites.

Responsibilities 

• Customer Onboarding: Acts as the first line of service for the customers, having the ability to serve them and to coordinate any commercial, technical or operational issues

• Order and Contract Management: Communicates with customers to ensure order entry and amendments are carried out according to customer requirements and verifies order information to ensure correct and compliant documentation is issued

• Customer Inquiry handling: Accepts and logs (CRM) external complaints and provides feedback after investigation by the QA Manager and in consultation with the Sales Manager

• Data Management: Updates systems and shipment files to ensure the work trail can be audited if required.

• Logistics: Perform inbound and outbound forwarding activities

• Export: Track shipments and communicate with customers about the transportation progress / Coordinate shipping with customs agents for clearance on overseas deliveries

About You 

• Bachelor degree in Logistics, Business Administration, Transportation or other relevant field or equivalent by experience

• Or prior experience in customer services or logistics role in an international environment with experience in export/import document handling

• Proficiency in ERP systems, experience with SAP systems is highly preferred and considered an advantage

• English – proficient verbal & writing

• Local language of the country of base and main operations – proficient verbal & writing

• Good communication skills, verbal and written 

• Structured and detail-oriented working style 

• Strong analytical skills and numerical understanding 

• Willingness to learn and take responsibility 

• Ability to meet deadlines and manage multiple tasks

We offer the right candidate

• An exciting position in an international company with a strong local presence

• Excellent opportunities for both professional and personal development

• A positive and inclusive working environment

• Competitive terms and conditions

For further information about the position, please contact Manager Customer Service, Andrius Kliore,
(+47) 901 97 551, or Business Partner HR, Laura Blikeng, (+47) 942 60 559.

How to apply

Apply via Sibelco’s website at sibelco.com – Sibelco Careers, or send a complete CV and application to:
laura.blikeng@sibelco.com, alternatively andrius.kliore@sibelco.com.
Kindly note that applications are required to be submitted in English.

Application deadline

As soon as possible, and no later than 31 May 2026. Applications will be reviewed on an ongoing basis.
Please note that we do not engage recruitment agencies for this position.

Sibelco recognise the strength of our diverse global workforce and value difference and inclusion for all. Our rich mix of people bring an exciting exchange of ideas and knowledge to keep us moving forward and innovating new solutions. We seek talent of all backgrounds and abilities and continue to develop our leaders and our culture to help all employees to grow and reach their full potential.

Sibelco mines and manufactures a wide range of mineral products for both local and international markets. Founded in 1872, Sibelco began in Europe and has grown into one of the largest industrial minerals companies in the world - privately owned and multinational, our vision is to be the best Global Material Solutions Company. We are market driven, operationally excellent and offer a compelling culture.

With more than 114 production sites in 31 countries and a global workforce of over 5,000 employees, the company has a strong international presence. The Stjernøy Cluster, located in Alta municipality in Northern Norway, employs nearly 110 people and produces nepheline for the glass, ceramics, and filler markets. The site also produces “soilfeed,” a natural soil improvement product that helps restore and regenerate damaged soil. Our operation includes both open-pit and underground mining, supported by a drying facility, processing plant, packaging facilities, and our own port infrastructure.