FRONT OF HOUSE HOST, EILERT SMITH HOTEL

We are now looking for a Front of House Host to join our team and become the welcoming face of the hotel, ensuring every guest feels personally cared for from before arrival to departure.

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QUALIFICATIONS AND EXPERIENCE

• Experience from reception, front office, guest relations or similar service roles is preferred.

• Passion for hospitality and creating exceptional guest experiences.

• Strong communication skills in English.

• Comfortable working in a fast-paced, detail-oriented environment.

• Experience with hotel systems and reservations is an advantage.

WHO YOU ARE

You are warm, attentive and naturally service-minded. You enjoy meeting people from all over the world and take pride in creating meaningful and memorable guest experiences. You are proactive, detail-oriented and thrive in a boutique hotel environment where teamwork, flexibility and personal service are key.

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ABOUT THE ROLE

As Front of House Host, you are the first and last impression of Eilert Smith Hotel. You will be responsible for delivering a warm, seamless and highly personalized guest journey, ensuring that every stay reflects our standards of comfort, elegance and genuine hospitality.

This is a hands-on and guest-facing role where no two days are the same. You will work closely with all hotel departments and our partners to create a smooth and memorable experience for every guest.

The Front of House Host reports to the Hotel Manager and works closely with the entire hotel team.

KEY RESPONSIBILITIES

• Welcome guests with warmth, professionalism and genuine care from arrival to departure.

• Handle check-in, check-out and reservations with precision and attention to detail.

• Provide personalized recommendations, concierge services and local insights.

• Coordinate guest requests and ensure smooth communication between departments.

• Maintain the highest standards of presentation and guest service in all interactions.

• Anticipate guest needs and proactively create memorable experiences.

• Support daily front office operations and ensure a calm, efficient and welcoming reception environment.

• Handle guest feedback and resolve situations with professionalism and empathy.

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WE OFFER

• A unique opportunity to work in one of Norway's most exclusive boutique hotels.

• A professional and inspiring work environment with a strong focus on quality and guest experience.

• Being part of a family-owned hotel with a clear identity and personal touch.

• Competitive terms and benefits based on experience.