Join us on the journey of digitalization and continuous improvement

Kongsberg Maritime is growing, and we are looking for a System & Process Analyst to strengthen our System & Process Department within Global Customer Support (GCS).

In this role, you will support the business on its journey of digitalization, innovation, and operational excellence, working within the Finance & Business Support business unit and supporting our colleagues in GCS. You will contribute to harmonized processes, efficient systems, and improved ways of working across a global organization.

1   About the role

You will be part of a dedicated team specializing in process and system improvements across core enterprise platforms and business support systems, including Microsoft Dynamics 365 Finance & Operations and Dynamics 365 Customer Engagement.

You will support internal customers in Global Customer Support ranging from Aftermarket Sales and Field Service Engineers to Warranty teams and work cross-functionally in an international, multi-site environment.

Our ambition is to create business value through process excellence, combining digitalization and innovation to secure continuous improvement in close collaboration with the business.

2   Key responsibilities

You will:

• Work closely with business areas in GCS to gain a deep understanding of operations, processes, and systems

• Map and analyze current and future (as-is / to-be) business processes, identifying improvement opportunities and needs for harmonization

• Facilitate workshops to understand business needs, gather requirements, and translate them into user stories and functional specifications

• Act as a functional expert for systems, tools, and processes

• Collaborate closely with IT, vendors, and developers, representing the needs of GCS users

• Support solution testing, go-live activities, and global rollouts

• Develop and maintain documentation, including centralized training material, process documentation.

• Support and drive continuous improvement initiatives
  
  

3   Qualifications & experience

We believe you bring:

• A Bachelors or Masters degree in IT, business, or a related field (relevant experience may compensate)

• 2-5 years of experience in system, process, or business analysis roles.

• Experience working with enterprise systems, preferably:

• Microsoft Dynamics 365 Finance & Operations / AX2012

• Microsoft Dynamics 365 Customer Engagement

• Knowledge of Lean, Agile, and continuous improvement principles.

• Familiarity with tools like 5 Whys, process mapping, value stream mapping, and DMAIC.

• A good business understanding and interest in how systems enable efficient operations

• Maritime industry knowledge and experience are a benefit

This employment may require security clearance by the Norwegian National Security Authority, clearance through Civil Aviation Authority or a background check. Please note that this might affect the offer process or employment. 

4   Personal qualities

You are someone who:

• Has strong relationship-building and communication skills with a consultant mindset and collaborative approach.

• Takes initiative, ownership, work independently, and thrives in a team environment.

• Is curious and motivated to learn about the Kongsberg Maritime business and focused on understanding user needs.

• Works in a structured and methodical way and has strong planning and execution skills, hands-on approach.

• Communicates clearly with both technical and non-technical stakeholders

• Is adaptable, solution-oriented, and embraces change

• Is willing to travel occasionally for rollout activities and team collaboration.
  

5   Why join Kongsberg Maritime?

With us, you will:

• Be part of diverse, international teams that value collaboration and cultural diversity

• Work with exciting digitalization and operational excellence initiatives shaping the future of the maritime industry

• Have strong opportunities for professional and personal development, including training programs, and internal career paths

• Benefit from flexible working arrangements, including hybrid options, supporting worklife balance.

• Receive a competitive compensation package that includes insurance, and pension schemes

• Enjoy employee benefits such as company cabins, social welfare activities and arrangements

At KONGSBERG, Protecting People and Planet drives our solutions. We believe diversity fuels innovation and strongly encourage you to apply even if you do not meet every requirement your skills, mindset, and perspective may be exactly what we are looking for.

6   Work location

Kongsberg, Lysaker, Ålesund, Alicante, Szczecin other Kongsberg Maritime locations may be considered.

7   Contact

Anne Marie Bakke
Manager, System & Process Department
anne.marie.bakke@km.kongsberg.com
+47 98 26 93 16

Protechting People and Planet