Ready to launch your career in technology?

Are you ready to launch your career in technology and customer support? We are looking for new graduates to join our Maritime Network Operations team.

As a Support Engineer, you will play a key role in ensuring our commercial customers receive world-class support for our managed maritime services. The role requires strong analytical and problem-solving skills, combined with excellent communication abilities. You will learn how to quickly assess issues, combine inputs from multiple sources, and provide effective solutions or workarounds -all while maintaining clear and confident communication with the customer.

Main Responsibilities

• Provide technical support based on events from monitoring systems and customer-reported faults (incident management).
• Support our managed SatCom, Network, and Cyber services, working with technologies such as Starlink, Sealink VSAT, OneWeb, and Fortinet.
• Work as part of a 24/7 shift rotation in the Maritime Network Operations Center.
• Handle customer service requests and ensure timely resolution.
• Demonstrate technical proficiency, independence, attention to detail, and a strong focus on customer satisfaction.
• Contribute to the continuous improvement of troubleshooting methods, processes, and procedures.

Required Qualifications

• Technical education at university level or equivalent.
• Knowledge of IP, networking, and routing.
• Strong written and spoken English skills.
• Solid general IT knowledge.
• Valid driver's license.

Preferred (Not Required) Skills

• Familiarity with satellite communication, WiFi, and mobile 4G/5G/LTE networks.
• Understanding of cyber security principles.
• Knowledge of ITIL frameworks.

Who You Are

• Calm and effective under pressure.
• Able to make sound decisions when needed.
• Structured, systematic, and detail-oriented.
• Positive, result-driven, and customer-focused.
• A strong communicator and team player who builds trust and good relationships.

What We Offer

• A dynamic, high-technology role with the market leader in Maritime Communications & Managed Services.
• Competitive compensation package.
• Access to a corporate cabin for employees.

Wherever our customers are in the world, we help them digitalise and optimise their remote business processes using advanced hybrid network solutions and digital technologies.

Our teams work together across the globe, using constant innovation, expertise and applied technology to bring systems and people together with a future focus. We push boundaries. We combine unrivalled resources and expertise in field engineering with advanced digital technologies such as cyber security, IT, and cloud enablement.

Today, we employ 1500 people in over 30 countries, with customers in the maritime, energy, and humanitarian sectors. We believe in creating a culture where you can develop and thrive. Our commitment to excellence drives our success. Eik Teleport is the primary Maritime hub in Marlink, the Teleport is located in Lund municipality, Rogaland Fylke, Norway and currently employs about 90 people. Eik Teleport is situated 13 km from Moi, the administrative center in Lund municipality.