Do you want to join us in developing the next generation Rail Traffic Management?

Technology is driving today’s fast-paced world – and we create new innovations that transform industries and society for the better. But without the brightest, most creative people – people like you – our achievements would not be possible. Join us and together let's start powering good to make the world a better place.

We are now looking for a System Operations Engineer to strengthen our Team. As a System Operation Engineer you will cover the activities involved in both IS-IT and in system operation.

We want diversity in our workforce and encourage all qualified candidates to apply for a job with us.

We welcome all CVs until July 27th, but due to vacation holiday settlement, you might not hear from us until the beginning or mid of August.

The System Operations Engineer will have the following key responsibilities:

• Performs system monitoring in operations, proactively reacts on operational problems and contributes to improve the system operation

• Performs incident detection, management and response activities and act as a 1st and 2nd Line support

• Be the point of contact for all service-related topics regarding the system

• Ensure customer communication via ticketing tool

• Be part of developing solutions and countermeasures, neutralize and rectify reported faults, as well as planning the technical and content-related coordination of the solution

• Be a contact point for development and engineering teams, continuously align activities to support system improvements

• Trigger and follow-up the root cause analysis and find solutions through cross-departmental cooperation with development, cyber security, etc.

• Execute scheduled changes (e.g. deployments, upgrades)

• Be able to configure and prepare network equipment spare parts like firewall and switches

• Communicate with and create support tickets to 3rd party supplier for network and server equipment

• Maintains safe and healthy work environment by following and enforcing standards and procedures, complies with legal regulation and cyber security

• Update and further develop of the knowledge database and regularly share within the team

• Possible participation in a 24/7 service desk duty as Single Point of Contact for our customer approximately once every 5-6 weeks

To be qualified for either of these roles, you need to have the following qualifications and experience:

• Good Linux system administration and optimization knowledge

• Degree in IT, Engineering, Computer Science or similar

• Min. 2 years’ experience in cloud operation

• Extensive knowledge within cloud monitoring, troubleshooting and corrective actions – for instance Grafana, Elasticsearch and Prometheus

• Knowledge of IT infrastructure HW and installation (OS, image, firmware)

• Experience with container environments such as Docker and Kubernetes

• Experience with zero-downtime deployment of web applications

• Experience working with cloud providers

• Experienced with asset and user management

• Fluent in Norwegian and English

Please also note that this position may require formal security clearance in accordance with the Norwegian Security Act (sikkerhetsloven).

A benefit would be to have:

• Background from networking

• Experience with programming and scripting languages

• Interested and skill set in DevOps principles

• Experience with continuous integration and tools

• Experience using relational databases (e.g., MSSQL, postgres)

• Familiar with ITIL processes landscape would be a benefit

As a person you will have soft skills like:

• A positive attitude combined with excellent interpersonal and motivational skills

• A strong sense of responsibility for your work tasks

• A customer-focused balanced and you recognize the need for governance

• Be a motivated partner in thrive for excellence in your work

• Autonomous and self-driven, but with the ability to work well in a small team

• Excellent communication skills in Norwegian and English

 For the chosen candidate(s) we offer:

• A position in a strong academic environment where you will have responsibility and possibility to grow and develop in a global organization

• An inspiring and safe working environment

• Central location in Oslo with good connection to public transportation

• Career opportunities both nationally and internationally

• Competitive terms, pension and insurance agreements

• If applicable, a dedicated additional compensation for 24/7 duty

• Social activities and a corporate sports team