Build experience in technical support while shaping the future of e-mobility!

Job description

Join a dynamic, high-performing team dedicated to operational excellence and the long-term reliability of our charging stations. As a Technical Support Specialist, you will be responsible for monitoring, diagnosing, and resolving technical issues with EV chargers across our network. This includes hands-on troubleshooting, coordinating with hardware manufacturers and service partners, escalating issues when needed, and contributing to system and process improvements. Candidates with an electrical background or education will be especially well-suited for this role, given the nature of the hardware and system interactions. 

We offer a unique opportunity to work with the operation of charging infrastructure in the Nordics and in a company that values development and sustainable growth. Here, you will have the opportunity to build experience in technical support while working in an environment that will shape the future of electric mobility.

Key responsibilities

• Use internal systems to monitor, analyze, and troubleshoot technical issues related to EV chargers. 
• Create and track support tickets, ensure timely resolution through structured escalation when required. 
• Communicate and collaborate with hardware manufacturers and service partners to resolve more complex technical issues. 
• Escalate unresolved issues appropriately and ensure continuous follow-up until final resolution is achieved. 
• Conduct weekly, monthly, and quarterly performance reviews with key personnel from manufacturers and or service partners. 
• Participate in occasional on-site testing and support to validate new solutions or changes on chargers.  
• Identify recurring problems and contribute to process improvements, documentation, and technical support tools. 
• Analyze fault patterns, system performance, and maintenance trends to improve uptime and customer experience.  
• Maintain documentation and share learnings with the technical team to build expertise. 

Success factors

• Formal education or hands-on experience in electrical systems (e.g., electrician background, technical college, or relevant certifications) is highly preferred. 
• Strong understanding of hardware/software troubleshooting, ideally in EV charging, electrical systems, or related fields. 
• Ability to analyze issues methodically and identify root causes with a solution-oriented approach. 
• Clear and effective communication with internal teams, external partners, and manufacturers, both in writing and verbally. 
• Takes responsibility for issue resolution from start to finish and works collaboratively across functions. 
• Structured approach to ticket handling, documentation, and follow-ups, ensuring accountability and transparency. 
• Always focused on improving charger uptime, reliability, and the end-user experience. 
• A good communicator, both orally and in writing, in both Norwegian and English, with the ability to work effectively in interdisciplinary teams and collaborate across the organization. 

We believe that the right candidate has a genuine interest in the green shift and is either already driving an EV or is very interested in doing so in the near future.

What can we offer?

We offer you a role within a team advancing sustainable transportation and creating a greener future. Your work will have a direct impact on shaping the electric vehicle future. Our core values are Care, Share and Dare where we focus on building a better future in a rapidly growing business, together.

·       Subsidized EV-charging

·       Flexible working hours and hybrid office

·       Development opportunities and career opportunities

·       An inclusive working environment in a Nordic company

·       Very good pension and insurance schemes

·       Health Insurance

·       Modern and central location in Moss

Interested?

Do you want to start an exciting and meaningful journey with Recharge and have a lot of fun on the way? Please apply before May 30. Interviews will be conducted coninuously and the position may be filled before end of application period. 

Recharge values diversity. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. 

Place of work: at our HQ in Moss. Some traveling will be required, primarily within the Nordic region. This role reports to the Head of Technical Support.

Application deadline: Please apply no later than 30-05-2025. Position open until filled. Please apply by uploading your CV and application letter through our recruitment system Nuu. 

Questions about the position can be directed to: Jonas Strand, Head of Technical Support: Jonas.Strand@rechargeinfra.com or through our recruitment system Nuu.

We do background checks on relevant candidate via our partner Semac AS.