On-site Service Desk consultant - Fredrikstad

Description
The on-site servicedesk consultant in Oslo and Fredrikstad will be a part of the local Norwegian support team as well as the global COWI servicedesk department. On-site handles all local support and service request where local present, local language or other local requirements is required.

Reporting structure
The on-site servicedesk consultant reports to Head of Department for Service Desk, Group IT.

Duties and responsibilities

• Telephone and personal support from Norwegian It-users
• Registration of all request to Service Desk
• Incident and Servicedesk management
• Purchase, handling and installation of new PC's User-documentation and enduser-guides
• Technical and support documentation
• Support to meeting rooms, printers and other local technical ewuipment

Opportunities

• To work in a high-performance international environment with collegues all over the globe
• Great opportunities to personal growth and development within service and support business as well as technical IT areas

Capabilities

• Very Service minded and able to see things from end-user perspective
• Very good communication skill in writing but particularly verbal also in English
• Experience from similar job and CAD/DTP environment is preferred
• II minded and eager to lean and quickly absorb new knowledge
• Flexible and open-minded to new challenges
• Jolly, positive and team-orientet mindset