Line Manager - medical device services

DNV Supply Chain & Product Assurance

DNV is an independent assurance and risk management provider, operating in more than 100 countries. Through assessment and digital assurance solutions, DNV helps companies build trust and transparency around products, assets, supply chains and ecosystems. 

Whether certifying products, verifying claims or optimizing and decarbonizing supply chains, DNV helps companies manage risks and realize their long-term strategic goals, improving ESG performance and generating lasting, sustainable results. 

Combining sustainability, supply chain and digital expertise, DNV works to create new assurance models enabling interaction and transaction transparency across value chains. Drawing on our wide technical and industry expertise, we work with companies worldwide to bridge trust gaps among consumers, producers and suppliers.

Driven by its purpose, to safeguard life, property, and the environment, DNV helps tackle the challenges and global transformations facing its customers and the world today and is a trusted voice for many of the world’s most successful and forward-thinking companies.

DNV Product Assurance is an accredited Certification Body for ISO 13485, auditing organization under MDSAP and approved Notified Body for Medical Devices Regulation. We are in process to be designated as Notfied Body for In Vitro Diagnostic Regulation. We provide global market access by certifying the safety and quality of products and systems to international safety and quality standards and regulations. Our high professional standards and our sustainable approach guarantee you a forward-thinking work environment, within an organisation that invests in its employees, and is committed to providing you with continued development.

We are seeking a dynamic and result-oriented Line manager with a strong focus on building a good working environment and a highly competent and well-performing unit. The Team Lead will have line management responsibilities for between 8-12 assessors and auditors.

The line manager will also have an active role in improving within operational efficiency and effective service delivery throughout DNV.

To ensure future relevance of our business you must be motivated to drive change and dare to challenge current practices whilst demonstrating outside the box thinking. A strong technical background within medical devices or similar, demonstrable leadership skills, and an ability to build and drive team motivation are key to being successful in this position.

The successful candidate will lead a team of assessors and auditors who are planning and conducting audits and assessments based on the requirements of ISO 17021, ISO 13485, MDR, IVDR, MDSAP, amongst others.

Key tasks for the Line Manager:

• Ensure an efficient & consistent delivery of services in line with customer expectations
• Optimize business performance through delivery management, cost-efficient business operations, and an aligned workforce plan
• Build and strengthen an internal culture based on company’s values
• Support the Head of Certification Processes in business planning and decision making
• Ensure that employees have the required technical competences and qualifications are up to date
• Promote team capabilities internally and externally
• Support employees personal and professional development
• Execute leadership and HR management per the DNV People Policy
• Challenge, facilitate, support, and follow up the performance and individual development of direct reports
• Follow up the work of each employee, including formal and informal monitoring, verification, tutoring and training.
• Execution of annual processes such as MIP to monitor and drive performance
• Enhance the operational cooperation and interaction within the medical services delivery by closely cooperating with DNV Local units, promote best practice sharing.
• Active role in the overall coordination of improvement projects managed by GCU and control in the planning and project delivery phases.
• Ensure professional customer support which leads to a high customer satisfaction and market reputation (including marketing support).
• Solving assigned operational tasks by the line

Position Qualifications:

• Diploma or degree from a university or technical college, masters preferred
• Several years of people leadership experience
• An appreciative and cooperative management style
• A demonstrated track record of developing and driving performance
• A good understanding of the Medical Device industry is highly beneficial
• Fluency in English is required

Personal Skills:

• Project management skills
• Leadership skills
• Interpersonal and communication skills
• Experience of working under own initiative and in planning and prioritizing workloads 
• Stakeholder management skills