Customer Success Manager - NavFleet

Are you passionate about creating and maintaining long-lasting and healthy relationships with customers?

NAVTOR is currently looking for a candidate who can support our Vessel Performance Operations as "Customer Success Manager – NavFleet".

The Customer Success Mangers create engagement strategies with clients to develop a professional relationship through the provision of products and operational services, trainings and customer service.

Your new key responsibilities will be

• Secure successful handovers from sales to operations
  
• Secure successful onboarding of new customers
  
• Secure customer retention together with sales managers
  
• Facilitate customer meetings with preparation of content and presentation in collaboration with performance team
  
• Facilitate training sessions with customers in collaboration with product managers
  
• Systematically collection of customer usage and feedback
  
• Ensure successful conversions of trial projects through proactively planning customer interactions and deliverables
  
• Ensure customer success criterias and expectations are met

The position is perfect for the person with:

• Excellent communicator and experienced in stakeholder management
• Experienced in building and delivering presentations
  
• Organized and good at planning ahead
  
• Commercial flair and understand how to build a business case
  
• Good understanding of shipping and role of stakeholders
  
• Experience from customer success role, preferably within SaaS

NAVTOR is a leading force within maritime technology, providing innovative e-Navigation and performance solutions for the maritime sector. Through the application of cutting-edge digital technology, NAVTOR’s team makes life easier for navigators, while enhancing safety, transparency and efficiency for shipowners, ship managers and operators.
In 2012 NAVTOR released the world’s first type approved Pay As You Sail ENC service, and followed in 2014 with the launch of NavStation, the world’s first digital chart table. Headquartered in Egersund, Norway, NAVTOR has grown quickly and established a network of subsidiaries and distributors worldwide, spanning Norway, Sweden, Denmark, Germany, Poland, Singapore, Japan, the United States, India and the United Kingdom.

e-Navigation and Performance made easy