Technical Support Engineer

Norges Bank Investment Management is looking for one dedicated and results-orientated Technical Support Engineer to join the Technology Department on a contract basis. As a Technical Support Engineer, you will represent the first point of contact for Norges Bank Investment Management’s IT services. You will work closely with all employees in all departments in helping and solving their technical requirements and needs. By engaging with all areas of the organization, you will develop an in-depth understanding of the business.

Norges Bank Investment Management has a performance culture, and we aim to build a talent pool. You will have the opportunity to excel and to make an impact. The right candidate for this position will be motivated by the idea of developing them self through problem solving and learning on the job as well as the NBIM Academy. If you are eager to learn new technologies, collaborate with various teams in the Technology Area and help to develop our future ways of working with Technology Services in a secure manner, then this is a unique way to build a career in IT in Investment Management.

You will join the global Service Desk team in the NBIM Oslo office, and report to the Head of Service Desk. 

What you will do

• Responsible for the day-to-day support and maintenance of all employee related IT services and equipment in our Oslo office, providing on-site support for 350 users based in the Oslo office, and remote support for an additional 500 users located in international offices.
• Provide desk-side and remote troubleshooting and technical support for hardware, software, network connectivity, telephony, mobile/smart device, video conferencing, audio/visual setups, and peripheral issues
• Participate in Incident Management and Problem Management processes to resolve incidents and problem tickets in a timely manner and further perform root cause analysis
• Manage all hardware related tasks for Oslo office including inventory control, imaging, replacement, packing and shipping end-user devices, assisting in desk moves requiring light moving and handling of hardware

What you need

• A degree in a technical discipline or relevant experience as a substitute for formal education
• Customer service obsessed and forward leaning in owning an issue to resolution
• Experience with Microsoft 365 cloud applications and related client applications
• Experience supporting and troubleshooting Microsoft Windows OS
• Knowledge in networking and cloud services in a Windows OS environment

Who you are

• Self-driven and proactive attitude with the ability to take ownership of issues and have a problem-solving mindset
• Collaborative mindset, build relationships across all levels in the organization and continuously improve our offered services 
• International mindset, customer oriented and with an eagerness to learn  
• Team player and willingness to grow as an individually and as a team
• Willingness to work in shifts* and occasionally provide weekend and off-hours support as needed
  
  *Candidates will complete 8 hour shifts daily during core working hours, Monday through Friday between the hours of 8:00AM CET and 6:00PM CET. As such, there will be an occasional requirement to work onsite shift patterns on rotation with the wider team to cover trading hours during weekdays. Candidates should be willing to work outside of core hours in a shift model and willing to be on-call over the weekend and holidays. 

What we offer

Norges Bank Investment Management offers a rewarding, international fast-paced working environment, and the opportunity to play a role in safeguarding and building financial wealth for future generations as part of one of the world’s largest funds. Norges Bank Investment Management has a performance culture that values the contribution of every individual and focuses on professional growth.

Our core values of excellence, innovation, integrity, and team spirit underpin our culture and how we operate across all our offices. We collaborate and share information within our organisation where 38 nationalities are represented. English as our common working language. Our organisation is grounded in trust, high ethical standards, a flat hierarchy, and diversity. We aim to increase the share of women to exceed or match the industry average across all functions. Norges Bank Investment Management is committed to ensuring Equal Opportunities for all employees.

Are you interested?

We would love to hear from you! You can apply through the link in this ad, that will take you to the application form in our recruitment system.
Applications will be reviewed consecutively throughout the application period.

Do you have questions about the role or the team? Please contact Yohanna Akladious (yohanna.akladious@nbim.no).

Please note:
Application close at 23:59 CET

We manage the Government Pension Fund Global, one of the world’s largest funds, with assets worth about 12,000 billion kroner, or 1.3 trillion dollars. The fund is invested in international equity and fixed-income markets as well unlisted real estate and renewable energy infrastructure. We are more than 500 people from 33 countries based in Oslo, London, New York, Singapore and Shanghai. Our mission is to safeguard and build financial wealth for future generations of Norway. Please see our website for more information www.nbim.no.

Norges Bank Investment Management is subject to the Freedom of Information Act, and the list of applicants for the position is subject to public disclosure. An applicant requesting to have his or her name or other information exempt from public disclosure must provide grounds for this request. Please note that information about an applicant may be disclosed to the public even if the applicant has requested that such information be exempt.