Aftermarket Coordinator - Intermediate

Dovre Group is pleased to offer the following key contract positions: Aftermarket Coordinator - Intermediate

Work Location: Oslo - Fornebu

Startup: 14.01.2019 - 13.07.2019

Please be aware that the closing date is our closing date for submitting the bid to the customer. Your application must be sent to us in due time

Arbeidsoppgaver

Spare Parts

• Provision of quotations in a timely manner to our clients.

• Supply supportive information to customer enquiries.

• Following up quotations submitted on a regular basis.

• Assist if required with expediting overdue orders.

• Overview customer orders and report any delays to Field Operations Solutions Manager.

• Processing orders into our system in a proactive manner to maintain output and performance indicator spread sheets.

• Proactively work with Procurement Department

• Proactively work with in Projects

• Report Spares sales KPIs analyse and analyse sales numbers and trends

• Notify our clients of any delays in a courteous manner.

• Maintain and update CRM Systems.

• Notify Field Operations Solutions Manager in a pro-active manner of any potential late deliveries.

• To engage in any other activities requested by the Spare Parts Supervisor.

• Travel as and when required.

Administrative Support

• Provides input into regular reporting for the department.

• Develop procedures and update (Oracle/ERP and others) for the team

• Administrative support to the Field Operation Solutions team, including project assistance for mobilization campaigns

• Follow up with finance department regarding invoicing and customer payment

• Assist the team on tasks as required

Ønskede kvalifikasjoner

Description:

• Field Operations Solutions Coordinator

• Reporting to the Field Operations Solutions Manager you will have responsibility for the quotation and sales of all spares as required by the customer and will utilise your collaboration skills in liaison with peers and key stakeholders to solve problems, improving performance to achieve business targets and customer satisfaction.
• As Field Operations Solutions Co-ordinator you will maximise sales revenue and demonstrate commitment to surpass internal and external customers' expectations.
• Crucial to this role will be your ability to drive continual improvement processes working with various disciplines ensuring a smooth and timely transition from customer order to customer delivery. By enhancing the spares sales process capabilities together with your exceptional appreciation of the customer deadlines you will have success in turning customer-driven requirements into profitable solutions in line with our business strategy. In addition to this, the Field Operations Solutions Coordinator will provide administrative support to the department as required.

DUTIES & RESPONSIBILITIES:

• Spare Parts
• Provision of quotations in a timely manner to our clients.
• Supply supportive information to customer enquiries.
• Following up quotations submitted on a regular basis.
• Assist if required with expediting overdue orders.
• Overview customer orders and report any delays to Field Operations Solutions Manager. 
• Processing orders into our system in a proactive manner to maintain output and performance indicator spread sheets.
• Proactively work with Procurement Department
• Proactively work with in Projects
• Report Spares sales KPIs analyse and analyse sales numbers and trends
• Notify our clients of any delays in a courteous manner.
• Maintain and update CRM Systems.
• Notify Field Operations Solutions Manager in a pro-active manner of any potential late deliveries.
• To engage in any other activities requested by the Spare Parts Supervisor.
• Travel as and when required.

Administrative Support

• Provides input into regular reporting for the department.
• Develop procedures and update (Oracle/ERP and others) for the team
• Administrative support to the Field Operation Solutions team, including project assistance for mobilization campaigns
• Follow up with finance department regarding invoicing and customer payment
• Assist the team on tasks as required

SKILLS & EXPERIENCE REQUIRED

Strategic

• Able to understand, evaluate and apply information (Functional/Technical Learning)
• Anticipates the impact of change and rises to the challenge, with the ability to accept risk and uncertainty (Dealing with ambiguity)
• Adept at exercising good judgement (sometimes with incomplete information) whilst being constrained by tight deadlines (Decision quality)
• Operating
• Be willing to provide colleagues with the information they need to complete their tasks and eliminate roadblocks (Informing)
• Be quick to identify critical information and respond appropriately (Priority Setting)
• Able to apportion time effectively to complete tasks (Time Management)
• Able to define, work within and improve business processes based on immediate and future business needs (Process management)

Energy

• Will be energised by challenges and drawn towards opportunities (Drive for results)
• Organisational
• Confident and professional when representing the company in person and in writing (Written Communications & Presentation Skills)
• Aspiring and keen to advance within the organisation (Career Ambition)

Personal and Interpersonal

• A strong sense of customer focus (internal/external) (Customer Focus)
• A candid team player who collaborates with peers to solve problems (Peer relationships)
• Firm and diplomatic when negotiating (Negotiating)
• Excellent communication Skills
• Able to handle stress
• Analytic and systematic, able to see details in a larger context
• Fluent in English both oral and written

• Qualifications: Degree qualification (preferable but not essential)

• Experience: Experience with ERP (SAP/Oracle etc)

Skills, training or special knowledge:

• Computer literacy (including good command of Microsoft Excel, Word and Outlook)
• Working knowledge of Customer Relationship Management (CRM) systems
• Working knowledge Oracle/ERP system development
• Data Analysis, Data reporting

• Quality Assurance Carry out all duties in accordance with the Quality Assurance procedures and department/area work instructions.

• Contribute to general improvements in the quality and key activities of the department/area.

• Training Participate in training where required.

• Health, Safety and Environment:
• Carry out all duties safely and in accordance with the Health & Safety Policy, Employee Handbook, procedures, training and instruction.
• To be safety conscious and report any safety hazards to the HSE representative.

Vi kan tilby

Dovre Group is an equal opportunity employer. We encourage applications from anyone meeting the requirements for this position.

Kontakt oss

Hvis du har spørsmål, kan du ta kontakt med Ann Maria Hovde, telefon +(47) 40 00 59 00 eller send søknad merket Aftermarket Coordinator - Intermediate snarest på mail til:
ann.maria.hovde@dovregroup.com