Join Høglund as Aftermarket Key Account Manager

As our Aftermarket Key Account Manager, you own the customer relationship from the moment we’ve delivered a system — and for the full lifecycle of that system.

You identify opportunities, drive renewals, promote digital solutions and upgrade packages, and make sure our customers always have someone who knows their vessels and their needs.

You work closely with Sales, Service, Engineering, and Operations to deliver on that promise every day.

As we continue to develop our Aftermarket & Service organization, the KAM role is expected to grow in scope and impact.

This includes playing a key role in shaping how we work with lifecycle services, digital solutions, and long-term customer partnerships.

Why join Høglund?

• At Høglund, no two days are the same.

• You’ll be working in an innovative environment where your expertise will help shape the future of maritime technology.

• We are a flexible, agile company that values your ideas and contributions.

Your main responsibilities:

• Ownership of customer accounts: Manage and proactively follow up a defined portfolio of selected key customers, acting as their main point of contact for structured follow-up and lifecycle services, in close cooperation with our service organization.

• Agreements & contracts: Own the signing, renewal, and administration of Service Agreements, Høglund Connect Agreements, and other lifecycle service contracts.

• Growth & sales: Identify and promote upgrade opportunities, 5-year service activities, new aftermarket products and digital subscription offerings.

• Own and follow up digital service agreements, including Høglund Connect and other lifecycle-based subscription services, within the assigned customer portfolio.

• Commercial follow-up: Prepare quotations and commercial proposals in cooperation with Service and Sales and lead proactive sales activities towards existing customers.

• Internal coordination: Ensure effective coordination across Service, Engineering, and Operations to deliver consistent and high-quality customer support.

• CRM & reporting: Maintain accurate CRM records and monitor customer satisfaction continuously.
  

What you bring:

• Experience in account management, sales, or customer success — preferably in a technical or maritime environment

• Strong commercial understanding and the ability to identify and develop sales opportunities

• Excellent communication and relationship-building skills, comfortable at all levels of customer organization

• Structured and proactive — you follow up without being asked and close the loop on every open item

• Comfortable working across functions and navigating a global, technical business

• Proficiency in CRM tools and standard office applications

• Fluency in English; Norwegian is an advantage
  

What’s in it for you?

• Informal lines of communication across the organization — your voice is heard

• Opportunity to work with sustainable maritime solutions that matter for the future

• A “can do” and “customer first” working culture

• Strong sharing culture and caring colleagues

• Competitive conditions and career opportunities in a global maritime company

• Innovation and continuous improvement in a flexible organization

• Canteen with warm meals and salads

• Access to our company training facility

At Høglund, our vision is to expand ships’ capabilities through advanced automation.

Since our establishment, we have focused on designing and delivering the most reliable and user-friendly automation and control systems for the marine industry.

We achieve this by combining durable off-the-shelf components, global availability of service, and solutions that last for the long haul.

With secure remote access, crews can troubleshoot quickly, minimize downtime, and keep operations running smoothly.

Our digital tools — including Høglund Live Data and automated IMO/DCS reporting — provide real-time insights and compliance-ready reports.

Whether it is a complete automation system for a newbuild or upgrading an IAS on an existing vessel, we make sure everything works seamlessly from day one and continues to perform for years to come.

Behind every system is a team that cares.

We bring experience, commitment, and a genuine passion to every project, because we know reliability is not optional.

It is essential.