Be one of the reasons our customers succeed in space!

The opportunity

Every day, KSATlite's ground network handles thousands of satellite contacts for operators around the world, from ambitious NewSpace start-ups to established space agencies. Behind every one of those customers is a relationship that needs to be built, maintained, and grown. That's where you come in.

As a Customer Success Manager, you are the person our customers trust most. You are their guide through onboarding, their first call when something needs attention, and their advocate inside KSATlite when the product needs to evolve. You won't just manage accounts, you will shape the customer experience that makes KSATlite the partner of choice in the ground segment industry.

The position can be based in Tromsø, Trondheim, or Oslo. Candidates must be eligible to obtain Norwegian security clearance.

What you will do

• Onboard new customers and manage the full customer journey

• Own renewals and drive retention across your portfolio

• Monitor operational performance and act on anomalies

• Maintain accurate records of customer interactions and feedback

• Serve as the voice of the customer internally

• Share customer insights with product and engineering teams

• Manage a diverse portfolio of customers across time zones

• Stay current on KSATlite services and upcoming capabilities

What you bring

• Experience in customer success, account management, or project management, ideally in a technical environment

• Strong communication skills in English; Norwegian is a plus

• A genuine interest in technology, space, or satellite communications, previous exposure is an advantage

• The ability to manage multiple customers and priorities simultaneously without dropping the ball

• A proactive mindset: you spot issues before customers do and you follow through

• Comfort working across time zones and with an international customer base

• A degree in engineering, technology, or a related field.

Why this role stands out

• Your customers are launching satellites. The work has stakes, and that makes it meaningful

• You sit at the intersection of customer, product, and engineering, with real influence on all three

• KSATlite is growing fast: the customers and challenges you face today will be different in 12 months

• You will build relationships with some of the most interesting organizations in the space industry

Key competencies

• Customer Relationships

• Technical Aptitude

• Renewals & Retention

• Cross-functional

KSAT - A Stellar Workplace

We are a rapidly growing organization with solid finances. With us, you get skilled and committed colleagues, a flexible and varied everyday life, opportunities to grow and a unique opportunity to help develop an exciting future for KSAT. If this wasn't enough, we also offer, among other things:

• We are a social group who do things outside of work, both under the auspices of the company and on private initiative. Here you will be included from day one.

• Competitive salary conditions, training courses, training room at work that employees are free to use, very good health insurance and pension schemes, telephone and mobile subscriptions, company cabin, support for sports, etc

• An environment you are guaranteed to learn from - regardless of your level of expertise today. You will join an environment with high competence and with a strong desire and will to deliver world-class quality - at all levels of the organisation.

KSAT sees the importance to ensure diversity in the company by taking gender, age, and cultural background into account during recruitment. Candidates must be eligible to obtain Norwegian security clearance. This is a firm requirement for the position, and candidates in final stages will go through a background check done by Semac. We review applications on an ongoing basis.

Get to know us better through - SPACE UP YOUR CAREER: https://karriere.ksat.no/ - we are looking forward to hearing from you!

KSAT er verdens ledende kommersielle satellittsenter med base i Tromsø. KSAT utvikler og leverer data, informasjon og tjenester basert på satellitter, og vi har kunder over hele verden. Vi er over 500 ansatte lokalisert i Tromsø, Svalbard, Stockholm og Oslo. KSAT har stasjoner og antenner over hele verden, fra Tromsø og Svalbard i nord, via Panama, Singapore og Sør-Afrika, til Troll-stasjonen i Antarktis lengst sør. Antall kunder og bakkestasjoner vokser stadig, og denne sterke veksten gjør at vi nå trenger nye medarbeidere.