Challenging position as Warranty Manager in Bergen

Join PALFINGER Marine and help shape the future of marine handling excellence!We’re looking for a proactive and quality‑driven Warranty Manager (m/f/d) who thrives on solving complex challenges and elevating the customer experience. In this key role, you’ll be the driving force behind our global warranty operations—ensuring smooth, efficient claim handling while protecting company interests and upholding the highest standards of service.

As the guardian of product reliability, you’ll deep‑dive into failure trends, steer continuous improvement initiatives, and collaborate closely with our engineering and after‑sales teams. Your work will directly influence customer satisfaction and strengthen the trust our clients place in PALFINGER Marine’s world‑class equipment.

If you’re ready to make an impact and elevate service quality across the marine industry, we’d love to hear from you.

• Manage and coordinate all warranty claims, assessments, and approvals for marine handling products

• Collaborate with service, engineering, and quality departments to identify root causes and preventive measures

• Maintain and develop warranty policies, procedures, and documentation in alignment with global standards

• Monitor warranty costs, trends, and technical feedback to improve product performance and customer experience

• Serve as the primary contact for internal and external warranty-related inquiries, ensuring timely resolution and communication

• Bachelor’s degree in mechanical engineering, maritime technology, or a related field

• 5+ years of experience in warranty or service management within marine or heavy equipment industries

• Strong technical understanding of hydraulic, mechanical, and control systems in marine applications

• Proven ability to manage cross-functional stakeholders and handle complex customer cases

• Excellent analytical, communication, and reporting skills with proficiency in ERP and CRM systems

• A varied, challenging, and technology‑driven role within a growing global marine organization.

• Competitive compensation and flexible working hours.

• An inspiring international environment with opportunities for development

At PALFINGER, we have been lifting goods to a new level for over 90 years – with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions.

PALFINGER MARINE, an integral part of our organization since 1992, offers complete deck equipment solutions and lifesaving appliances to various maritime industries. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.