Customer Success Manager

Do you want to ensure that our customers get maximum value from their digital health solutions? Are you motivated by building strong relationships and contributing to better patient care through digital patient engagement?

Then you might be our new Costumer Success Manager!

Help shape the future of healthcare services
As a Customer Success Manager at EG CheckWare, you will play a central role in ensuring that our Norwegian customers achieve lasting value and measurable results from their solutions. You will manage a portfolio of customers within hospitals, clinics, and municipalities, guiding them to use EG CheckWare's software effectively to create real impact, reduce dropout rates, drive usage, and identify opportunities for growth.

You will contribute to the future of healthcare services, with digital patient engagement at the forefront. Our solutions enable patients to participate digitally in their own treatment and take greater responsibility for their health. Our customers, which include hospitals and clinics, can thereby streamline the collection and follow-up of health information.

You will become part of a Nordic Customer Success organization and report to the Customer Success Manager, working closely with Sales, Delivery, and Product teams to ensure a seamless customer experience.

Your Role: Ensuring customer success and long-term value in digital health solutions
Your main responsibilities will be:

• Building and maintaining strong, trust-based relationships with your customers in Norway.

• Proactively driving customer adoption, renewals, and upsell opportunities within your portfolio.

• Facilitating smooth transitions from project delivery to ongoing success and value realization.

• Analyzing usage data and customer feedback to identify risks and opportunities – and acting before problems arise.

• Supporting customer meetings, workshops, and events to strengthen engagement and visibility.

• Sharing insights with internal teams to continuously improve the customer journey and solution mapping.

• Advising our customers on how to best implement digital health services.

Desired background and qualifications:

• Solid experience from customer success, account management, or consultancy work, ideally within SaaS or IT.

• Strong commercial understanding and insight into what drives long-term customer relationships.

• Excellent communication skills, written and verbal, in both Norwegian and English. Multiple languages are an advantage.

• Ability to analyze data and translate insights into action.

• A proactive, structured, and solution-oriented approach – you see opportunities, not problems.

• Genuine interest in the digitalization of the healthcare sector and patient engagement.

• A natural relationship builder, enthusiastic, self-driven, and opportunity-oriented.

Experience with customers in the healthcare sector, public sector, or digital health services is a significant advantage.

What you can expect from us:

• An independent role with excellent opportunities for professional and personal development.

• A unique opportunity to work with meaningful software and forward-thinking customers.

• Great commitment and passion for what we do – our work is meaningful and makes a difference in people's lives.

• The opportunity to make a real difference – helping hospitals, clinics, and municipalities offer better healthcare through digital patient engagement.

• A collaborative, Nordic work environment with engaged colleagues and a supportive culture.

• A solid position as market leader in Norway within digitalization of patient follow-up, with exciting ventures internationally as well.

• Competitive terms, pension schemes, insurance, and flexibility for hybrid work.

We look forward to hearing from you!
Please attach your CV and tell us why you want this challenge and why you are the right person for the position. If you have questions about the role, you are welcome to contact Odd Ivar Abusland, Manager Professional Services, at telephone +47 93019333. We process applications on an ongoing and confidential basis – therefore we encourage you to submit your application as soon as possible.

CheckWare is a Norwegian multinational software company and market leader in digital patient engagement. We are a reliable partner for hospitals, clinics, and municipalities, offering adaptable solutions that can be tailored to any care pathway while improving quality and resource utilization.

At EG, we develop software for our customers so they can focus on their profession. Our industry-specific software is built by peers from the industry, and backed by the scale of EG for stability, innovation, and security. We are committed to advancing industries by tackling big challenges such as resource use, efficiency, and sustainability.  

Join us in creating software that works for people, not software that makes people work.  

Visit our career page to meet some of your future colleagues, explore our culture, and watch our video "We Make a Difference".  

Learn more about EG here.