Customer Success Consultant

Do you have experience in maintenance, industry, or technical operations – and enjoy helping people, sharing knowledge, and finding solutions that work in everyday operations? Then this might be the right role for you! 

At EG Maintenance, we help our customers ensure safe and efficient operations through a modern, user-friendly maintenance management system.  

We are looking for a Customer Success Consultant to join our Customer Success team in Tønsberg. You will work closely with experienced colleagues who share practical insights from the field and take pride in helping customers succeed. 
We prefer that you work mainly from the office, but for the right candidate, flexible arrangements can be considered.

Your role: Make a real difference for our customers  
As a Customer Success Consultant, you are the link between our customers and our system. You support customers from onboarding and throughout their daily use, ensuring that the solution works well in practice. 

Much of the role involves being available to customers, listening to their needs, and providing reliable, high-quality support. You use your experience to explain, guide, and find solutions that actually work in everyday operations. 

Your tasks will include:

• Helping customers adopt the system in a way that creates smooth daily workflows 

• Answering questions and following up on customer inquiries 

• Onboarding new customers 

• Providing training, both digitally and on-site 

• Supporting customers throughout the entire customer journey 

• Contributing to seminars, webinars, and customer events 

• Creating and maintaining simple user guides and documentation 

Some travel should be expected in relation to customer support and on-site training. 

Your profile: Practical experience meets customer focus  
We believe you will thrive in this role if you: 

• Have solid hands-on experience in maintenance or technical operations 

• Are service-minded and enjoy helping and supporting customers 

• Understand how maintenance systems are used in daily operations 

• Are curious, structured, and solution-oriented 

• Are comfortable using digital tools and learning new systems 

• You are motivated to explore emerging AI trends and integrate relevant insights into daily work 

Language requirements 
As this role involves daily customer dialogue in Norwegian, candidates must be fluent in Norwegian, both written and spoken. A good level of English is also required, as English is used internally.  

What’s in it for you? 
At EG, you will be part of a strong Nordic technology company in continuous development, while also working in a local environment with short decision-making processes and close collaboration. 

We offer: 

• A varied and meaningful role where your experience truly matters 

• Thorough onboarding and support 

• Competitive terms and conditions 

• A high level of freedom and trust to plan your own workday, in dialogue with your team and customers 

• Possibility of remote work by agreement 

• A safe, inclusive, and social working environment 

• Modern offices in Tønsberg, including a cafeteria and excellent facilities 

We look forward to hearing from you! 
If you would like more information before you apply, please contact Sindre Ellefsrød, Team Manager, by phone at +47 466 74 019 or by email at sinel@eg.no. We evaluate the applications on an ongoing basis and recruit when the right candidate is found, so please send your CV and application as soon as possible. All inquiries are handled confidentially.

You are welcome to submit your CV and application in Norwegian.

At EG, we develop software for our customers so they can focus on their profession. Our industry-specific software is built by peers from the industry, and backed by the scale of EG for stability, innovation, and security. We are committed to advancing industries by tackling big challenges such as resource use, efficiency, and sustainability. 

Join us in creating software that works for people, not software that makes people work.