Join Getaround and help shape the future of carsharing in Europe

Are you the new Claims Associate for Getaround in Norway?

Getaround is one of the world’s leading car-sharing platforms. Millions of users share thousands of cars across more than 1,500 cities in 6 European countries.

Our mission is simple: make cities more pleasant to live in through car sharing.

To bring our vision of a world where all cars are shared to life, we are building a strong and engaged team. We are looking for curious, positive, and autonomous people who enjoy learning, collaborating, and creating impact.

The Claims Management Team

When damage occurs during a rental, our users rely on us to provide fast, fair, and efficient solutions.

Our goal: ensure their satisfaction, even in the most complex situations.

You will be in direct contact with car owners, renters, insurers, and partners, and will play a key role in the continuous improvement of our processes.

You will join a local team in Oslo and be a part of a European Claims team based in Paris, reporting to Reginaldo Contreras, Operations Manager Claims

Your role

As a Claims Associate, you will be responsible for:

• Managing Claims Files: Open and manage claims files efficiently in our internal tool.

• Conflict Resolution: Handle escalations and resolve disputes with empathy, fairness, and a human approach.

• Stakeholder Collaboration: Work closely with our partners and customer support teams using our ticketing tool (Intercom).

• Process Optimization: Identify bottlenecks and proactively suggest improvements to optimize our claims and user-facing processes.

• Cross-Functional Alignment: Collaborate with our Product and Operations teams on process enhancements and feature needs.
  

Profile we’re looking for

• Experience: A first significant experience in customer service or a related field. Claims management experience is a big plus.

• Empathy and Trust: You are empathetic and know how to build and maintain trust with all stakeholders.

• Decision Making: You are comfortable analyzing complex situations and making balanced, fair decisions.

• Rigor and Detail: You are detail-oriented, rigorous, and able to detect anomalies or suspicious behaviors.

• Proactivity: You enjoy improving things and proactively suggest ideas to enhance processes or user experience.

• Language Fluency (Required):

  • Norwegian: Fluent in Norwegian (written and spoken) to effectively serve our local market.

  • English: Professionally fluent in English for all international collaboration and internal tools.
    

Why Join Getaround?

• Positive Impact: Each shared car replaces 5 privately owned cars, contributing to more sustainable cities.

• Flexible Remote Policy

• Lunch: served daily in our co-working office

• Exclusive Discounts: 30% discount on Getaround bookings.

• Location: Role based in central Oslo, Norway.