Want to help shape the future of our market-leading compliance services for the financial sector?

Join our Operations team!

Touch Call Recording Group provides compliance recording services for bank, finance and insurance companies in the Nordics, Europe and Asia. We provide a complete managed service for compliance recording and recordkeeping with support for more than 60 different communications systems and telecom operators.The service includes secure long term storage, and user-friendly management of recordings.  

At Touch, we believe that meaningful work starts with a clear purpose. Our vision is to be the preferred provider of secure and user-friendly compliance recording services, integrating compliance into the future of digital communication – and we’re looking for someone who will share our vision. 

About the role 

We are growing and are now looking for an Operations/DevOps Engineer who will play a key role in ensuring that our cloud solutions run smoothly – every single day. 

As an engineer in our Operations team, you will be responsible for the operation, maintenance, and continuous development of our services in Microsoft Azure. The role combines technical depth, collaboration, and continuous improvement. 

You will work closely with developers and product owners to build robust, cost-effective, and secure cloud solutions. 

You should be self-driven, and the position can be located at our offices in Halden or Sandefjord. 

Why join us? 

• You’ll be part of a growing tech company with global ambitions. 

• You’ll work with a product that makes a real difference in industries where trust and compliance matter. 

• You’ll join a team that values curiosity, collaboration, and continuous learning. 

Responsibilities

• Operation, monitoring, and management of our SaaS services in Microsoft Azure. 

• Application operations and management of our recording integrations and capture solutions, including Avaya, Cisco, and SIPREC-based systems (and more). 

• Automation of operational processes and deliveries. 

• Setup, configuration, and maintenance of Azure resources. 

• Troubleshooting and improving system performance through log analysis and monitoring. 

• Ensure the solutions meet security and  service continuity requirements. 

• Document solutions, routines, and incidents – and share knowledge within the team. 

• Participate in the continuous improvement of routines and the operational environment. 

Who we’re looking for 

We are looking for someone who has:

• Experience with operations and management of Microsoft Azure. 

• Experience with monitoring and logging tools (Azure Monitor, Log Analytics, Application Insights, Zabbix). 

• Experience with CI/CD tools such as Azure DevOps or GitHub Actions. 

• Scripting skills in PowerShell, Java, or Python. 

• Strong understanding of cloud security and networking. 

• Azure certifications. 

• University/college degree. 

It is an advantage if you also have experience with: 

• DevOps methodology or ITIL processes. 

• Automation and operation of distributed systems. 

Who you are 

• You’re proactive, curious, and eager to learn. 

• You’re structured, with strong execution ability. 

• You enjoy working independently but thrive in a team. 

• You care about customers and want to create real value. 

• You’re not afraid to challenge the status quo – and you bring ideas to the table. 

What we offer 

• Competitive terms and excellent pension scheme. 

• Top-tier health insurance. 

• A supportive and skilled team. 

• Opportunities for professional development and certifications. 

• A chance to shape the future of a company in growth. 

Contact us 

If this sounds like the right place for you, we would love to hear from you. 

Touch Call Recording Group is a service provider for recording, secure storage, AI analytics and management of telephone calls and other digital communication. Our services enable businesses to meet the requirements of laws and regulations, documentation, dispute resolution, quality assurance, risk management, and much more. Our customers are primarily businesses in banking, finance, insurance, and customer centres. Our partners are telecom operators and system integrators.  

Touch was established in 2006 in Norway as Touch Technology AS and has had a steady excellent growth and profitable development. Today Touch is market leader for recording services in the Nordic region with companies in Norway, Sweden, Denmark and Singapore. Touch is owned by Hawk Infinity, a long-term Norwegian investment house with ownership of more than 70 SaaS companies. In addition to offices in Halden and Sandefjord, we have offices in Oslo, Stockholm, Denmark, and Singapore. The company has 32 employees and had a turnover of approximately 130 million in 2024.