Join Sector Alarm as a Tech Lead!

📍 Location: Spain (Fuengirola/Malaga/Madrid), Norway (Oslo) - hybrid role
📢 Department: Tech

Role Overview: Your Day-to-Day

As Tech Lead for Communications & AI, you will:
 •    Guide the technical direction for a team focused on customer-facing chat, smart tools for Customer Service agents, internal workflow automation, chatbots tailored to business areas, call transcribing, and auto-summaries.
•    Shape the broader work culture by mentoring your own team and influencing other teams to adopt proactive, creative, and forward-thinking practices.
•    Empower team members to take on creative challenges and drive innovation across the organization.
•    Engage directly with stakeholders, supported by the product team, to ensure solutions deliver real business value.
•    Act as a subject matter expert in your technology and domain, providing guidance and expertise across Sector Alarm.

This is a permanent, full-time position reporting to the Engineering Manager.

Since 2019, we have been undergoing a digital transformation—placing technology and data at the heart of our strategy. This role is a crucial part of that journey, where innovation and customer experience drive our success.

Key responsibilities 

•    Own the technical vision, architecture, and solution design for your pod’s domain, spanning customer self-service and CS agent enablement.
•    Lead development and delivery of APIs and backend services for LLMs and customer service tools (.NET, React).
•    Break down epics into technical tasks, plan sequencing of work, and ensure alignment with business goals and constraints.
•    Stay hands-on in development, maintaining all developer responsibilities.
•    Mentor developers and influence training and development plans for technical skills, extending your impact beyond your immediate team.
•    Build consensus, solve blockers, and escalate when needed for complex technical initiatives across platforms, disciplines, and pods.
•    Collaborate with Architecture, Product Owners, and Engineering Managers to agree on solutions and communicate technical debt and its value.
•    Ensure technical alignment and delivery coordination with other pods, especially for cross-pod dependencies.
•    Take initiative to support company-wide projects beyond Tech (e.g., wellbeing, ESG, etc). 

What we're looking for

Must-Have Skills & Experience
•    Minimum 2 years as a Tech Lead or equivalent senior technical role.
•    Minimum 8 years as a Backend Developer (.NET Core/C#), with hands-on coding experience.
•    Strong expertise in React and modern frontend frameworks.
•    Proven experience designing and delivering production APIs and backend systems.
•    Solid understanding of microservices, REST/event-driven APIs, and cloud environments (Azure preferred).
•    Experience collaborating with cross-functional teams (Product, Design/UX, Data).
•    Conceptual understanding of LLMs, RAG and AI/ML integration (hands-on experience a plus).
•    Experience with MCP servers and API integrations in LLM workflows.
•    Excellent communication skills, able to translate technical concepts for non-technical stakeholders.
•    Valid EU work permit.
•    Willingness to travel as needed.

Nice-to-have
•    Experience with Azure ecosystem, Service Bus, SQL/NoSQL.
•    DevOps, CI/CD, Infrastructure as Code (Terraform).
•    Event-driven and distributed architectures.
•    Authentication/authorization flows (Auth0/Okta).
•    Programming with Python.

Who You are
•    Strategic thinker with a strong product and business orientation.
•    Problem solver who thrives on enabling teams and driving progress.
•    Collaborative leader, passionate about mentoring and knowledge sharing.
•    Culture leader who shares knowledge and improves Tech organization capabilities.
•    Curious about AI/ML, able to distinguish hype from practical solutions.
•    Comfortable balancing hands-on coding with high-level technical decisions.
•    Willing to step outside your discipline to make progress and support broader company initiatives.

We will recruit on a rolling basis, so please do not hesitate to apply with a CV in English. A criminal record check will be requested for the successful candidate.

Sector Alarm is one of Europe’s leading safety providers with more than 700,000 satisfied and safe customers. We have been in operation for over 30 years and deliver superior alarm solutions to homeowners and businesses across Europe. Providing excellent customer service is extremely important to us and we are proud of our consistent 95% customer satisfaction rating.  

Sector Alarm has experienced strong growth over the years and is continuing to expand in both new and existing markets. Today, we are over 3,700 employees operating in Norway, Sweden, Finland, Ireland, Spain, France, Italy and Portugal. Our focus on hiring the right people has enabled us to offer customers state-of-the-art security solutions and gain strong market positions in the countries where we operate.  

We offer exciting career opportunities in a company with an ambitious growth strategy and fantastic colleagues. If you share our passion for providing innovative solutions that offer safety and peace of mind, are 100% goal focused and are looking for a fun, fast paced work environment - we would love to hear from you.