Are you passionate about building strong client relationships?

Are you passionate about building strong client relationships and driving customer success in a fast-paced SaaS environment? We are seeking a senior customer success manager to join our dynamic team at Oslo Børs in Norway. As a key member of our customer success department, you will play a pivotal role in ensuring our clients achieve maximum value from our solutions.

Key responsibilities

• Develop and maintain trusted relationships with enterprise clients, acting as their main point of contact for all post-sales activities.

• Drive customer adoption, retention and satisfaction by understanding client needs and delivering tailored solutions.

• Carry out upsell campaigsn across your assigned customer base

• Collaborate closely with sales, product and support teams to ensure seamless onboarding and ongoing client engagement.

• Analyse customer data and feedback to identify opportunities for upselling, cross-selling and product improvements.

• Lead regular business reviews and provide strategic guidance to help clients achieve their business objectives.

• Resolve escalated issues promptly and effectively, ensuring a positive customer experience.

About you

• Minimum five years’ experience in customer success, account management or a related client-facing role within a SaaS or technology company.

• Proven track record of managing enterprise accounts and driving customer outcomes.

• Excellent communication, negotiation and problem-solving skills.

• Strong analytical skills with the ability to interpret data and make actionable recommendations.

• Fluent in Norwegian and English

• Bachelor’s degree in business, technology or a related field.

What we offer

• Flexible working arrangements and a supportive team culture.

• To be part of both a startup and a company that belongs to an international group. The best of both worlds!

• To be part of an international, young and ambitious team

• Attractive office at Oslo Børs

About ComplyLog

ComplyLog is today owned by a company called Euronext. Euronext owns the stock exchanges in Amsterdam, Brussels, Dublin, Lisbon, London, Milan, Oslo and Paris. This means that we can offer a corporate environment that combines the small startup with elements of being part of an international group.

ComplyLog's products simplify and automate corporate needs in regulatory compliance, through easy-to-use and efficient digital tools. We have the leading solution for insider list management in the Nordic region and are now expanding across Europe with a broader product portfolio.

Read more about us at: https://www.corporatesolutions.euronext.com/solutions/compliance-management

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Euronext is the leading European capital market infrastructure, covering the entire capital markets value chain, from listing, trading, clearing, settlement and custody, to solutions for issuers and investors. Euronext runs MTS, one of Europe’s leading electronic fixed income trading markets, and Nord Pool, the European power market. Euronext also provides clearing and settlement services through Euronext Clearing and its Euronext Securities CSDs in Denmark, Italy, Norway, and Portugal.