Guest Relation Agent

Ytri Island Retreat is a high-end destination located in the breathtaking Træna archipelago, far out at sea on the Norwegian coast. With 38 exclusive rooms, a Michelin-ambitious restaurant, sauna facilities, and a private marina, we aim to deliver world-class experiences rooted in nature, authenticity, and the unique atmosphere of the Arctic seascape.

We are now seeking a warm, professional, and service-minded Guest Relation Agent to join our team. As the first point of contact for our guests, you will play a key role in creating memorable stays through personalized service and attention to detail.

Responsibility

Welcome guests with genuine warmth and professionalism
Assist with check-in/check-out procedures
Provide information about the retreat, local experiences, and activities
Handle guest requests and resolve issues promptly and efficiently
Coordinate with housekeeping, front desk, and other departments to ensure seamless service
Maintain accurate guest records and preferences
Support at special arrangements and gatherings

Qualifications

Previous experience in hospitality or customer service preferred
Excellent communication skills in English (additional languages are a plus)
Familiarity with hotel management systems is an advantage

Personal qualities

Empathetic and attentive – You listen actively and respond with care
Positive and solution-oriented – You see challenges as opportunities
Detail-focused – You notice the little things that make a big difference
Adaptable and calm under pressure – You thrive in dynamic environments
Team player – You collaborate well and contribute to a supportive work culture
Discreet and professional – You handle sensitive information with integrity
Genuine passion for hospitality – You enjoy making people feel welcome and valued

What we offer

A unique working environment on a beautiful island retreat
Competitive salary and benefits
Opportunities for growth and development
Staff accommodation may be available
A supportive and inclusive team culture

The expected start date for the position is around March 15, 2026.