Are you motivated by creating great Customer Experiences?

We offer development opportunities, a positive work environment, and competitive benefits!

Contact Center Agent - Nordic Customer Service Center

We are looking for Contact Center Agents to join our contact service team in Sandvika. You'll be part of a team with specialized expertise in areas such as ID Protection, travel, and other services that support our customers' needs. As our Contact Center Agent, you are positive and service-minded, and enjoy working within customer service in an open and dynamic office environment. You'll also have the opportunity to contribute to service development and process optimization.

Our Contact Center delivers high-quality services to end users across the Nordics. We provide support 24/7, ensuring that every customer receives the right help at the right time.

Mehrwerk is a dynamic workplace where we collaborate across borders. You'll be welcomed into a social, friendly, and professional environment where teamwork and goal achievement are key.

What We Offer

• Thorough training and varied tasks

• Focus on growth and development - for both the company and each employee

• Competitive benefits, including pension and insurance plans, and a strong salary package

• A varied and exciting workday in an international company with skilled colleagues and a great work atmosphere

• Working hours: Monday to Friday 08-16 or 09-17

We're Looking for Someone Who

• Is enthusiastic and passionate about delivering excellent customer service

• Has experience in customer service, using phone, email, and chat as primary tools

• Is independent, efficient, reliable, and maintains a high level of service

• Speaks and writes fluently Finnish, Norwegian, Swedish, or Danish, and has good English skills

Key Responsibilities

• Responding to customer inquiries via phone, email and chat

• First-line and/or second-line support for our products and services

• Providing guidance and advice on services

• Case handling related to our security services and lifestyle inquiries

With offices in Norway, Sweden and Denmark, we have been serving clients in the banking, insurance, telecommunications and utilities sectors in the Nordic countries for over 35 years, providing them with value-added services and marketing programs to support their customer retention strategies.

In the Nordics we have about 70 employees, where our main office is in Sandvika, Norway.