Service after Sales Repair Advisor

We are seeking an enthusiastic Service after Sales Repair Advisor.

As an advisor in Norway, you will be the liaison between our company and our valued customers/ consumers. Your responsibilities include building and maintaining strong customer relationships and ensuring optimal experience for our clients.

Your key responsibilities

Primary tasks:

-          Repairing customers and consumers products that are both in warranty and out of warranty.

-          Once the repair is completed, fully tests the product ensuring a satisfactory/quality repair.

-          Product knowledge to evaluate the products, determines the minimal cost of repairs when appropriate, and provides an accurate estimate of the costs whenever necessary.

-          Maintains and manages spare parts inventory.

-          Reports regularly on issues and complains reported to ensure continuous development and improvement of performance of the products.

-          Perform administration tasks such as E-mails in Sales force and Outlook, Phone, SAP, CRM and Support & Go.

-          Maintain our knowledge base and ensure proper communication throughout the full customer journey.

-          Timely address inquiries on status of repairs.

-          Interact with several different departments - both internal and external - such as sales offices, repair centers, IT, logistics.

Your goals

-          Develop strong relationships with all stakeholders (customers, consumers, sales offices, repair centers) through proactive communication.

-          Assist stakeholders in maximizing the benefits of our solutions: Upon learning new solutions and providing necessary guidance to ensure successful use of our products/services.

-          Strive to exceed customer expectations.

-          Be a valuable resource for customers by advising them to optimize their use of our services and identifying opportunities for improvement.

Your profile

-          Experience in a similar role in customer services is recommended and you should be somewhat skilled in repairing. (not to have fingers and thumbs in the middel of the hand)

-          Embrace new technologies that bring customer services to the next level

-          Show excellent communication.

-          Show problem-solving skills and the ability to effectively multitask.

-          Be fluent in Norwegian and English.

-          Be proactive.

-          Knowledge of SAP and Salesforce Service Cloud is a plus.

-          Willingness to travel if required

Fulltime - 100%

Monday - Friday  08.00 – 17.00  (Lunch 12.00- 13.00 )

Working in a Samsonite Store in the back facilities in the City Center of Oslo

If you are ready to be part of the after sales department and make and have a positive impact on customer satisfaction, we invite you to apply for this position.

Start date: As soon as possible. We recommend that you submit your application immediately as we are making an ongoing selection.

Send in your application to: jobs.scandinavia@samsonite.com

Welcome with your application!

Best regards

Samsonite Norway AS

Samsonite er verdensledende innenfor merkevarene kofferter, bagasje og tilbehør som kombinerer stil med den seneste teknologien, med størst mulig fokus på design, kvalitet og holdbarhet. I over 100 år har Samsonite anvendt sin rike historie for å skape unike produkter som oppfyller behovet hos bevisste reisende over hele verden. Med varemerker som Samsonite, Tumi, American Tourister, Gregory og Lipault Paris, selges våre produkter i over 100 land i Europa, Asia, Nord-Amerika og Latin-Amerika av våre egne butikker, nettsteder og ulike forhandlere. Les gjerne om firmaet her: www.samsonite.no