Are you our new Customer Success Consultant?

Customer Success Consultant

If you have technical understanding, like problem solving and enjoy communicating solutions to customers, you may be our new Customer Success team member!

As a global provider of cybersecurity services, mnemonic is recognised for its world class Managed Detection and Response Services (MDR). With our flagship service – Argus Managed Defence – mnemonic is helping clients across Europe and globally to protect their assets against increasingly advanced security threats.

With a loyal customer base across the Scandinavian region and continuous expansion in multiple European markets, we are now looking to fill multiple roles within our customer success team, in Norway, Sweden, Denmark and the Netherlands - to help us take the best possible care of new and existing customers.

About mnemonic

mnemonic responds to the region’s most serious cyberattacks. We work side by side with Europe’s most important organisations and critical infrastructure to protect them from the cyberattacks they see today, and what they can expect to see tomorrow.

At more than 300 employees, we are amongst the largest pure play security companies in Europe, and continue to grow rapidly in Norway and internationally. In addition, we are continually ranked by Great Place to Work as one of Norway’s and Europe’s top workplaces.

What you will do

• Build and maintain trust-based relationships with our customers
• Be a go-to resource for knowledge of our managed services
• Support sale of mnemonic’s products and services
• Participate in pricing and negotiations
• Understand customer objectives and challenges, act as a trusted advisor and ensure our customers reach their security goals 
• Respond to customer requests

We are building a team and don’t expect you to tick all the boxes. If some of these tasks seems interesting to you, please reach out. There is ample opportunity to learn and you will have the support of the entire organisation.

Your future team

Our customer success team is international and we're looking for people in multiple geographies, hereunder Norway, Sweden, Denmark and the Netherlands. In mnemonic, customer success starts when we first meet the customer and never ends. That means a wide variety of tasks and varied workday. If you have deep technical understanding, like problem solving and communicating solutions to customers, you may be who we're looking for.

What you will bring

We are looking for someone that:

• holds a university degree; or can demonstrate equivalent experience within MDR services or cybersecurity in general
• enjoy solving complex challenges for demanding customers
• has previous experience with enterprise level organisations and have an understanding of the way enterprise organisations consume IT services
• knows how to communicate with customers from both C-Level to architecture level employees

In addition to:

• strong interpersonal and stakeholder management skills, and networking abilities
• the ability to act as a trusted advisor for customers
• experience working with cross-functional teams
• being self-motivated, with a driven personality and strong customer development skills
• strong communication skills both in writing and verbally, and you are able to both listen to others’ ideas and make your own case in a conversation
• required language skills: native any of the Nordic languages or Dutch and fluent English. Proficiency in other European languages is considered a bonus

What we can offer

• An informal and pleasant working environment that provides opportunities for growth, influence and variations in tasks
• Competitive salary and bonus scheme that promotes a long-term employment outlook, including attractive pension and insurance coverage
• Opportunities for relevant professional training (courses) and conferences
• We place a strong emphasis on workplace well-being and teambuilding through social activities, events and trips with colleagues. In addition, we have an inclusive environment that promotes work-life balance and accommodates to families.
• A workplace that is ranked as one of the best in Europe. In Norway we have been amongst the top 10 workplaces for 10 years in a row. In 2022, we won our category!

How do I apply?

Email us at rekruttering-web[at]mnemonic.io and write "MSS-presale" in the subject field. Add some text about why you could be the right for the job, and your CV.

If you have publications or other works that you think represents your technical skills or ability to communicate, please attach or refer to these as well.

Background check

We use Semac AS for background checks in our recruitment process.