Onsite Support Analyst

Start: 01.12.2022

Duration: 31.05.2023

Location: Kristiansand

Main tasks

• Provide one-on-one end-user problem resolution 
• Deliver, tag, set up, and assist in the configuration of end-user PC desktop hardware and software
• Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail, Internet, VPN, and local-area network access problems
• Help install local area network cabling systems and equipment such as network interface cards, hubs, and switches
• Assist network Administrators in creating materials for end-user frequently asked questions (FAQs) and user guides
• Coordinating timely repair of PC computer equipment covered by third-party vendor maintenance agreements
• Perform minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements

Qualifications:

• You have a certificate of apprenticeship in IKT or a bachelor’s degree from College/University.
• You are self-motivated and adaptive
• You are service-focused and result oriented
• You are detail-oriented and organized
• You believe in continuous improvement and self-development
• You are a person who enjoy challenges and do whatever needed to make it work
• You recognize boundaries and have the courage to act honestly and responsibly
• You are fluent in English and Norwegian both spoken and written.
• You have a driver license class B