Are you our new Product Operations Service Manager?

Job Description

Develop and execute long-term strategies and shorter-term technical plans to meet time to market demands from the regional business. Provide leadership and management oversight to software and systems professionals. Be results-driven, customer-focused, technologically savvy and skilled at building internal relationships and external partnerships in a global and highly matrixed environment. Be accountable for the success of the team and act as an escalation point. Manage the organization within budget constraints, but be creative in terms of resources and costs to address business opportunities. Report out to stakeholders periodic status, KPIs, financials, progress, resource levels, etc.

Qualifications

Leadership

• Set strategy for Product Development team to ensure reliable product application performance for revenue producing systems
• Govern product/application life cycle from conception to launch to maintenance for strategic and complex products
• Ensure innovation by building new products and enhancing current products for markets
• Act as a role model for emerging talent to follow
• Coach/Mentor high performers who are listed in the succession plan
• Initiate and sponsor department and global initiatives that add value to the organisation

General Management

• Ensure business line infrastructure and resources are appropriately aligned
• Manage the pipeline of projects and delivery road maps for the regional business
• Provide guidance to the team across all project and development disciplines, ensuring with the EMEA Operations Development Director on strategies
• Select, develop, manage and motivate the development of staff to ensure optimal productivity
• Report out to stakeholders periodic status, KPIs, financials, progress, resource levels, etc.
• Support the business through all stages of Business Case development and M&A activity
• Nurture a strong relationship with the EITS group and upgrade computing environment when appropriate
• Nurture a strong relationship with the Commercial Strategy Lead to ensure the product and technical roadmaps across Credit Service and Decision Analytics are aligned and compliant with the GTM process
• Manage vendor relationships

Budget accountability

• Plan and implement forecasts and budgets
• Accountability for budget and delivery
• Be creative in terms of resources and cost when addressing business opportunities

Additional information

• Degree in either business and/ or information technology base
• Have leadership experience in a context with diverse stakeholders.
• Broad experience in a Technology Product Development and Delivery environment (and/ or applications development)
• Line/staff management experience of a team of more than 5 people with IT disciplines.
• Extensive business knowledge in credit services and financial services industry.
• Experience of responsibility of holding a budget of at least $1M
• Wide variety of experience across the product development lifecycle.
• Worked in client facing and internal complex systems and operational management roles