Customer Support Trojan Technologies Europe

Position Summary

As part of the European Service and Customer Care Team, the Customer Service Specialist applies standard work, best practices, various tools and internal systems to deliver proactive customer focus and timely completion of replacement and spare parts order entry processing, quote support, field service visit coordination and support responses for general customer service enquiries. Working closely with Account Managers and Field Service teams, the position provides critical support to the success of our proactive customer focused Service business.

Accountabilities

• Complete all customer replacement and spare part order entries in the relevant ERP, including follow up on OTD.
• Coordinate Field Service visits based on proactive regional plans and ensure timely return of reports & follow up.
• To provide new and existing clients with spares for all Trojan Technologies products via prompt, commercially viable quotations/ tenders and to ensure that all Customer Services performance standards are met.
• To identify new opportunities for the sale of core and non-core products and to follow these up effectively.
• To act as the key contact person for specific customers non-conformance reporting and credit notes on issues to do with the supply of spares and components.
• To ensure the customers are contacted regularly and that their needs are understood and captured in sales force
•  To assist other members of the Team as necessary.
• Undertake any ad hoc projects as required by the reporting manager.
• Assist Acct. and Sales Managers in Quoting as needed.
• Ensure that all work carried out complies with the company’s statutory health, safety and quality policies.

Critical Competencies / Leadership Anchors:

• Strong customer service and people skills; ability to handle challenging situations with customers and bring problems to a positive resolution.
• Ability to communicate effectively with multiple stakeholders, internal customers and associates in a global environment.
• Self-motivated and able to multi-task and balance workload priorities to manage. concurrent, conflicting priorities but still meet and negotiate deadlines.
• Attention to detail combined with strong organizational and scheduling skills.
• Excellent verbal and written skills.
• Strong team skills and acumen – be aligned and rally behind the business vision and common goals while achieving individual ones.
• Ability to operate in a fast-paced environment, organize and prioritize under pressure.
• Ability to effectively and constructively problem-solve individually or in a collaborative team setting.

Qualifications:

• Post-secondary education in a related discipline.
• 3-5 years of experience in a customer service environment; technical field a preference.
• Demonstrated strong problem-solving abilities.
• Competency in Microsoft Office applications.
•  ERP user experience.
• Customer Relationship Management Software experience
•  English and Norwegian essential, German desirable

Job location: Salsnes Filter Namsos office, Verftsgata 32, 7800 Namsos