Technical Support Engineer

We are looking for a new member of our support team in Trondheim or Oslo

that will be a part of our support- and training team. The ideal candidate is proactive, enthusiastic and positive with a can-do attitude and a wish to develop together with the team. The job is placed in Trondheim, but Oslo can be considered for the right candidate, and the tasks will be diverse and challenging. As a technical support engineer, you will support our internal sales teams in the Onshore Business Unit, as well as support towards our local offices, partners and customers. You will also meet some of these in the classroom as an intructor. You have in depth technical skills combined with good communication ability, especially in English. The technical support team is the go-to team for both technical support of bids and regular support. We would love to strengthen the team with someone truly savvy in IP and network, since this becomes an even bigger part of our solutions going forward. 

Tasks:

• Customer and sales support
• Be the go-to person for IP and network, and Voice over IP
• Test of Zenitel products and systems
• Plan and hold trainings, both in classroom and online
• Write technical documentation
• Sometimes: visit customers for service and commissioning

We believe that you:

• Are an engineer or similar, within IT or electronics
• Have excellent competence within IP and network
• Speak and write English fluently
• Have audio and video knowledge
• Have the ability to understand customers' need
• Like to use both hands and mind, and are not afraid of trying and setting up equipment
• Have experience from technical support or similar, and ideally also tech pre sales support

As a person, you:

• Are able to work independently and solve problems
• Look for solutions and like to work in a structured way
• Are proactive and positive
• Have very good communication skills, used both towards customers and internally
• Like to work in teams

We can offer:

• Interesting and diverse tasks that will challenge you
• A dynamic and aimable international work environment
• Pension, insurance and your own yearly health budget
• Mobile phone and paid internet
• Possibilities to get Cisco certified or similar

This position is important because

The support and training given to sales, partners and customers is key for our growth and success. we need employees that would like to work in an environment where innovation and teamwork bring the results. Our communication solutions will, when the situation is severe, help saving lives. Our aim as a company is to keep people, companies and their assets safe. At Zenitel, you will be able to develop and realize your potential. 

Limited travel (<10 days a year) is to be expected due to support and service.

We look forward to receiving your application as soon as possible. We shall be reviewing all applications consecutively.

For any questions, please contact head of technical support and training, Asle Tilset: 40002547.

Webside: www.zenitel.com