Utløpt

Customer Engagement & Loyalty Analyst

Arbeidsgiver: IKEA
Stillingstittel: Customer Engagement & Loyalty Analyst
Frist: 31.05.2020
Ansettelsesform: Fast

For more than 75 years, IKEA has made it possible for people all over the world to create beautiful and functional homes. The reason for our success is the people behind the furniture. Every day we dare to think differently, and we constantly work together to find new ways, doing things better. In IKEA we encourage you to be your unique self ? as long as you share our values and get inspired by our vision of creating a better everyday life for the many people.

DO YOU WANT TO BUILD OUR BRAND? The IKEA range of over 10,000 products is a gigantic toolbox for every interior dream. Often the realisation of such dreams starts in your old sofa ? or on the bus. You know best what works for you. The tasks of the marketing department is to show you exactly how nice it may become. Through inspiring and engaging communication we start thousands of good shopping experiences every day. As our new Customer Engagement & Loyalty Analyst, you will have the chance to build and form your own role. Creating strategies and structures for the goal of being top-of-mind for the many people is essential. As Customer Engagement & Loyalty is changing in IKEA and in the retail landscape in general, we find ourselves the middle of a transformation. We want you to be a part of that transformation.

In this new role you will be responsible for:

Being curious, independent and analytical in building and executing the IKEA Customer Engagement & Loyalty field
Communicating your own and others findings in a way that makes sense to key stakeholders
Focusing on the customer needs and customer centricity in mind at all times
Being strong in your broad commercial business knowledge and inhabit a cross-functional understanding of how IKEA operates
Having the drive to achieve results and exceed goals based on current and future trends in the landscape of Customer Engagement & Loyalty

LET'S CONNECT!

Do you have questions regarding this role? Please get in touch at Ikea.recruitment.no@ingka.ikea.com.

WHY SHOULD WE CHOOSE YOU?

To become one of us, you need to be yourself. You must also enjoy going the extra mile and working together with others. In addition, we hope that you are:

Familiar with data analytics and business analytics
Able to draw conclusions and make the proper recommendations on the way forward from pre-made reports as well as build new reports from raw data
Well versed in tools such as Power BI, Qlicksense, Salesforce and Google Analytics
Familiar with KPI's related to Loyalty programs and newsletter communication in previous roles
Eager to be part of building up something from scratch, leading in the unknown with the information you have at hand and changing directions within a short period of time We look forward to receiving your application.

Sektor: Privat
Sted: Billingstad, 1375 Billingstad
Bransje: Butikk og varehandel
Stillingsfunksjon: Analyse