Director of Delivery, EMEA

Our Delivery Director is primarily responsible for the delivery of Arundo SaaS software and data science solutions to our customers . In addition, the Delivery Director will also be responsible for pre-sales activities leading to deliveries, and to structure our post-delivery support and “customer success” practices.  The Delivery Director is responsible for our portfolio of customers in the EMEA region, including direct leadership of one or more customer deliveries. In addition, the role will have oversight of the regional Delivery function. Leading our Delivery function includes working with, data scientists, solution architects, software engineers, and field engineers to scope, develop and operationalize state-of-the-art machine learning and other analytical solutions.   The position reports to the General Manager EMEA .

The ideal Delivery Director combines industrial and enterprise software experience with a proven record in technology consulting and/or enterprise software implementation.  Common for all is a passion for working with highly talented people in delivering customer value through advanced technical solutions.

As a Delivery Director, you work closely with your team to shape process, execution and solution design for customer projects and the implementation of a growing product portfolio, as well as working to improve our overall Delivery processes and standards.

A key element of the position includes support of presales activities - partnering with our sales team and our data science leadership to assess opportunities, manage risks and guide the prospective customer towards positive outcomes. In this role, you are a trusted advisor of the sales executives as well as the prospective customer.

We value critical thinking, self-motivation, and the ability to deal with ambiguity. You should bring a cool head, have strong project management skills and a strong technological interest and background. You enjoy solving complex problems, you are a good communicator, and enjoy working closely with customers and talented people to deliver extraordinary results.  And you will enjoy getting ‘hands on’ and learning our product/platform -- and even give product/solution demos to our customers. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience and love contributing to achieve excellence in all you do.

Customer project delivery and post delivery leadership

• Shaping projects and product implementation in EMEA through mentorship of your direct reports 
• Successful project delivery, leading a delivery team consisting of data scientists, solution architects, software engineers, and field engineers
• As we increase our installed base of delivered products at customers, define and structure how we do post-delivery support and “customer success” activities
• Collecting and providing product feedback to our Product Management and Product Engineering teams
• Works with customers to identify and quantify opportunities to create business value through the use of machine learning and IoT technologies
• Hiring, weekly 1-on-1s, coaching and feedback
• In some projects, leads project workshops such as kick-offs, executive touchpoints and key go-live activities in order to demonstrate excellence to your direct reports
• Builds professional rapport with customers and partners
• Mentors and cultivates excellence in customer reports and slide development and  presentation

Presales leadership

• Responsible as an individual contributor and senior leader/mentor for executing presales activities such as discovery workshops and demos
• Responsible for production and quality control of statements of work
• Consulted on proposal templates and quality reviews for specific proposals 
• Participation and presentation at external conferences and events; as well as writing blog articles and whitepapers

Education

• Bachelor's degree in Science, Technology, Engineering, Math or equivalent experience

Required Work Experience

• 7 or more years leading complex, technology-oriented projects in technology or industrial companies, or equivalent experience from management or technology consulting
• 3 or more years as an individual contributor in technical/presales activities conducting discovery, assessing/shaping scopes of work, demoing software and explaining project scoping (i.e. phases, assumptions, risk, roles/responsibilities)
• Direct management experience: hiring, 1-on-1s, feedback, coaching and delegation
• Consistent track record of strong results and impact in customer facing role for more than 5 years
• Operational domain knowledge from an industrial environment (oil and gas E&P or  process manufacturing); ideally, as a practitioner but a technologist or consultant into those industries are considered as well

Preferred Work Experience

• Experience with I0T, cloud technology and/or development of machine learning models 
• Conceptual, end-user or installation knowledge of industrial technology such as HMI, PLC, DCS, process historians, alarm management & other such applications 
• Experience as a software or data engineer using modern languages and PaaS development is an advantage; as is having lead software-related transformations

Personal Skills and Capabilities

• Strong people leadership skills with the ability to motivate and inspire others to achieve great results
• Highly analytical and strong problem-solving skills
• Superior written and verbal communication skills
• Enjoys crafting beautiful and clear customer presentations
• Enjoys working in a dynamic and customer-focused environment
• Strong listening skills and the ability to identify and resolve issues
• Ability to maintain composure in complex and stressful situations
• Responds to customer needs quickly and effectively, and is able to adapt to changes to deliver results
• Able to lead complex customer and stakeholder relationships

Location

Oslo, Norway

Travel

• In general, most work is conducted from Arundo offices
• Required travel may approach 2-3 days per week during key phases in customer projects. But in general, Arundo does not favor a full on-site presence in our projects.

We offer

• A values-driven company with an inclusive and autonomous culture
• Highly talented and dedicated colleagues
• Collaborative environment with our offices in the US and in Europe
• Opportunity to work with cutting edge technology
• Fun environment - we take fun seriously and have appointed a VP of Fun
• Regular team building activities
• Several social clubs of own choice (Data Science Club, Running Club, Females@Arundo)
• Collaboration with Stanford/StartX and MIT/STEX25
• Prime location with nice facilities Downtown Houston
• Free snack bar and Old-school arcade games in the office
• Competitive salary and participation in the employee stock option program

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This job description is intended to describe the general nature and level of the work being performed by individuals in the position. It is not intended to include every job duty and responsibility specific to the position. Arundo reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.