We are looking for Area Service Managers within AML!

Are you ready to take on the challenge to raise the quality of Anti-Money Laundering (AML) operations to a top level?

Danske Bank makes every effort to comply with increasing AML regulation requirements. We strive to support the authorities in preventing and uncovering illegal activities. This requires robust systems and dedicated staff trained to detect unusual or suspicious customer behavior. We aim to ensure that our customers get safe, professional and high quality services.

Join us and become a member of our global AML Customer Service Delivery (CSD) organization that provides comprehensive AML, Counter-Terrorist Financing (CTF) and Financial Sanctions services to the Danske Bank Group and our customers.  Focusing on a seamless and sustainable customer journey, the global AML CSD organization has the ambition to become a Center of AML Expertise.

Your role
As an Area Service Excellence Manager, you will be setting direction and hands-on operational support in AML quality control, analysis, and improvement. You will need to liaise with AML Programme, 1st Line Risk and Group Compliance to ensure that the quality management is functioning properly. You can be located in one of our offices in Helsinki, Trondheim, Stockholm or Copenhagen.

Focus areas:

• Ensure that the necessary Standards and Frameworks for Quality Management are established and maintained, acknowledged and followed within AML functional area. This should be achieved by managing main quality KPIs
• Facilitate continuously improving quality of AML operations by implementing Quality Management Standard and Framework within AML functional area
• Periodically assess the level of implementation and adherence to the Quality Standard (Framework) within AML functional area, identify, prioritise and mobilise key initiatives to improve quality levels
• Promote and support implementation of tools and methods for constant improvement of the quality of the service within AML functional area
• Drive innovation and continuous quality improvement within AML functional area
• Ensure close cooperation across all lines of defence within our organization in regards to quality management

Our ideal candidate:

• Extensive experience in Quality Management/ Assurance field in a banking sector or operations management
• Result oriented, collaborative, positively accepting, supporting and driving changes
• Solid planning and organizational skills: ability to be flexible and work well under pressure in a fast-paced international environment
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of Stakeholders, Senior Managers and subject matter experts
• Fluency in verbal and written English

Would help you to deliver:

• An in-depth understanding in Compliance/AML operations
• Certifications in the area of Training Within Industry (TWI)
• Lean process management
• Fluency in a Nordic language

We offer:
If you enjoy challenges and constantly want to develop your career, we offer you a high level of responsibility, as well as an inspiring team and committed managers who encourage you to grow. We offer you an inclusive work environment where you will contribute to our success, today and in the future.

Interested?
If you have any questions, please contact Judita Gaukstiene (Hiring Manager) +370 686 99901. Confidentiality guaranteed.

Send application and CV no later than 16.06.2019.