1618 - Support Services Specialist

For our customer ABB in Bergen, we are looking for a Support Services Specialist: 

The ideal Service Desk Agent is customer oriented and has good understanding of both technical terms (Electrification, Telecom and/or Automation) and  knowledge of ABB organization and services.

Tasks
• Commit to deliver high quality services. Provide initial point of contact for business partners (internal and external) as a team member of the Service Desk
• Timely handling of incoming inquiries via telephone, e-mails, web- and other possible channels in a professional way
• Understand the problem and the severity and log the inquiry in our tracking system.
• Enrich the inquiry with further information based on experience, previously registered incidents, link to assets in configuration database etc.
• Resolve or assign the case to the right unit.
• Monitor status of resolution process; alert or escalate as necessary until case is resolved.
• Close interaction with relevant parties such as technical account managers, 2.nd level teams, incident manager and CC agents, as well as customers.
• Support the maintenance of supporting systems for day to day operations of the Service Desk.
• Use systems available for analysis and continuous improvements of our service.
Other tasks
• Working time. Duties between 08:00 and 16:00
• Participate in Service Desk On-Call team (outside normal working hours)

Preferred knowledge and skills

• Diploma in Engineering  or other relevant qualification
• 2 years or more experience in customer service or contact centers
• Experience/knowledge in ABB products and systems preferred
• Excellent communication skills (spoken and written, English and Norwegian) and customer oriented attitude.
• Good interpersonal skills
• Good computer skills, good typing
• Self-going
• Responsive and proactive behavior; demonstrate responsibility and ownership of customer issues resolution.

ABB can offer
• Excellent way to expand your network and knowledge about products and services within ABB Norway
• Possibility to influence on your own responsibilities. Other tasks may be discussed and agreed depending on the competence and interests of the selected candidate
• Possibility to influence and develop the role and the Service Desk function
• Plans and courses for technical development or career development within ABB
• Being part of a dedicated team working with customer oriented activities
• Opportunity to contribute in a global service initiative
• An informal work environment

Folk offer:

• Long-term and good opportunities with our clients
• Individual and customized follow-up during the assignment
• Good career opportunities in different industries
• Competitive conditions
• Sponsored exercise contract nationwide
• Social events throughout the year
• We see opportunities in your expertise!

Folk AS uses a simple and user-friendly candidate system.

By linking your CV or LinkedIn profile, you will be able to apply for our vacancies with just pressing a button. Keeping your profile up-to-date increases the likelihood that we can match your skills with relevant positions.