Cegal Service Desk

About the job

Work tasks include:

• Manage requests and incidents through our Service Management System and by phone
• Troubleshooting, debugging and problem solving for first and second line support
• Access Management (ITIL)
• Focus on automation and self-service
• Tasks related to optimization and improvement
• Documentation
• Participate in internal project work when required
• Work with other teams/departments when required

Personal qualifications:

• Service-oriented and committed
• Effective communicator
• Ability to deliver a high level of quality and customer experience
• Ability to manage multiple tasks simultaneously
• Cooperative skills
• Engaged, creative, determined and responsible
• Be a team player and contribute to knowledge transfer and competence development
• An automation and standardization mindset
• Curious and fast learner, particularly with regards to new technologies
• Good written, oral and interpersonal communication skills (Norwegian and English)

Other beneficial qualifications: 

• Good technical expertise in several disciplines: Microsoft Azure, Azure Active Directory, Hybrid Cloud, Office 365, Cloud services, Windows server, Windows 10, Secret server, Citrix, RDS, Exchange, TCP / IP, WIFI / WLAN and Active Directory
• Experience from Service Desk / Help Desk (or other relevant support)
• Certifications from i.e. ITIL, Microsoft, Citrix, Cisco
• Knowledge of and experience with ITIL processes

We can offer:

• Full time position
• Competitive salary and benefits
• Exciting and challenging work environment and tasks

Please note that we do only accept inquiries from candidates, not recruitment agencies.

Please send your cover letter and CV to application@cegal.com

(Applications lacking cover letter will not be evaluated)