Would you like to join our Credit Collection team and work for the Nordic Region?

Local Unit & Position Description

GSS’ Regional Centre for Nordics is located in Høvik, Norway and is responsible for the Nordic Region. The Regional Centre will focus on delivery of services where proximity to the Business Areas is required and deliver support to Country Chairs & our other BA stakeholders. Services will be rendered in close collaboration with the GSS Global Centre Finance in Poland.

We are seeking a Credit Collection Specialist for the GSS Regional Centre Nordics to work in our Credit Collection team. The Credit Collection specialist will be part of a team delivering a standardized, high quality and cost efficient support function for all countries in the region, supporting the Business Areas with their credit collection activities, in line with contractual and Group Service Level Agreements. Utilization of our new Credit Collection tool and revised collection process in the region will be critical for success. The specialist will work in close co-operation with the Group Leader being active in driving new initiatives, be focal in the system and process interfaces and not least be a key driver towards external customers in collection our cash. Part of this will be close contact with our BA stakeholders to make sure we as a team in DNV GL improve our Cash flow.  

The Credit Collection specialist will report to the Group Leader – Credit Collection Nordics. The position is based in Høvik, Norway

You will play a key role in service implementation, development and continuous improvement of deliveries.

Key tasks:

• Follow up responsibility for a portfolio of customers
• Ensure that requests are handled with professionalism and positive service attitude while ensuring that delivery is per defined SLA
• Carry out work flow duties and direct inbound inquiries as needed in the external customer space
• Establish and maintain close and professional partnerships with internal stakeholders
• Streamline internal processes to ensure the most efficient operational standards
• Review and manage exception reports, KPIs, and other key indicators of performance/output
• Month end- and annual closing activities

Position Qualifications

• Credit collection experience, preferable from high volume environment
• Some Supervisory experience preferred
• Demonstrated experience with general ledger account reconciliations including month end closing processes and general knowledge of accounting principles
• Proficient in Excel and Word
• Knowledge of Oracle EBS and collection tools will be a plus
• Experience with a Professional Services Company preferred 
• Good understanding of all key business processes across functional areas
• Excellent Norwegian and English skills required, written and verbal

Characteristics of successful employees

• Good people skills aligned with the DNV GL company values
• Excellent communication skills and cultural awareness
• Positive attitude, customer centric mindset and willingness to go the extra mile to meet organizational goals
• Ability to build good relationships with different stakeholders
• Attentive to detail and deadlines
• Sharp judgment
• Ability to multi-task and prioritize
• Proven ability to learn and understand new software/accounting systems
• Some, mainly planned traveling expected

For more information please contact:

Linda Bærheim Isaksen, Group Leader, Credit Management, +47 90063076